Fully Remote | Travel Customer Service Representative

Destinationknot

New York Remote permanent

Posted: February 26, 2026

Required Skills

Job Description

Position Overview:
We are seeking motivated and service-oriented individuals to join our team as a Travel Customer Service Representative. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details.
This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

Key Responsibilities:
Respond to client inquiries regarding travel options and reservations
Assist with booking and confirming flights, hotels, cruises, and vacation packages
Review travel details for accuracy, including dates, traveler information, and accommodations
Provide clear communication before, during, and after travel
Maintain accurate client records and documentation
Deliver professional and timely customer support

Qualifications:
Strong written and verbal communication skills
Customer-focused mindset with attention to detail
Comfortable using online systems and digital platforms
Ability to manage responsibilities independently in a remote setting
Previous customer service experience is helpful but not required

What We Offer:
Structured onboarding and training program
Access to travel booking tools and supplier resources
Flexible remote work environment
Supportive and collaborative team culture

Ideal Candidate:
This role is well suited for individuals seeking entry into the travel industry, career changers exploring remote opportunities, or professionals with a background in customer service or hospitality.

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