Full-Time Store Manager

ABOUT LOVESHACKFANCY:

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

ROLE OVERVIEW:

Employees are our greatest strength and the customer is our primary focus. As an LSF Store Manager you are the ultimate ambassador of our brand. You are responsible for leading your store and are in a unique position to coach your staff, expand your customer base and continue to develop news strategies to drive the business. Leading your team strategically with a vision to achieve a transformative client centric environment, financial and operational goals and model the LSF culture. This requires a constant balancing of priorities, including strategic, operational, and leadership excellence with an authentic approach.

KEY RESPONSIBILITIES:

Leadership and People Management

Leads by consistently championing LSF’s purpose and strategy and by motivating and inspiring the team

Sets clear goals and expectations for the team with consistent performance feedback to monitor results

Manage overall team performance & growth:

Recognize contribution of others and celebrate success

Manage and monitor team morale & talent retention

Provide clear feedback and regular coaching

Foster team’s ongoing growth & development through both training & on-the-job learning

Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner

Manage employee relations issues with appropriate partnerships and guidance

Communicate clearly with management team to ensure that entire staff is informed and involved

Proactively recruit and retain staff at all levels to reflect market demographics and anticipation of future business needs

Display a strong commitment to self-development and growth

Create the Customer Experience

Leads by example and creates an environment and a team that consistently delivers transformational customer experiences.

Stays engaged with and provides training and coaching to the team to develop and manage a highly productive selling environment

Take ownership for the customer journey in your store – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships and provide an inspiring and personalized shopping experience

Oversee the development of clientele by designing and supporting strategic initiatives that build customer base and increase repeat business

Represent the Brand

Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude

Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business

Take ownership for maintaining the LSF aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

Partner with Corporate Management to ensure that the assortment strategy is aligned with the needs of the business

Ensure the store is merchandised according to visual guidelines and hold team accountable to the standards

Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

Operational Excellence

Understand and adhere to all operational procedures and ensure the efficient running of store operations.

Ensures the management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner

Ensures consistent enforcement of our people policies & ensure accurate and timely processing of employee paperwork

Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions

Ensure strong partnership with your Corporate Management Team to ensure alignment & timely two-way communication

Ensure maintenance of stores physical appearance and cleanliness

Contribute to successful company growth and securing of our assets through implementation of effective Loss Prevention methods and policy & procedures

Drive the Business and Deliver Results

Holds self and team accountable for the achievement of financial targets through monitoring and improvement of measurable statistics that drive the business

Conversion

Email Capture

Daily, weekly, monthly, quarterly & annual targets

Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement

Analyze, interpret & apply data (both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners

Run your business with agility, changing direction & continuously improving based on key indicators and lessons learned

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.