Full Time Leasing Agent

We are seeking a full-time Leasing Agent to join our team at one of our properties in Salem, Oregon. This role is based on a 40-hour work week, with schedules tailored to the needs of each property and the skills required to support residents and prospective tenants. Depending on business needs, shifts may include weekdays, weekends, or a combination of both.
Location: Salem 
Customer Service Experience Required

Duties Include (but are not limited to):

Leasing & Sales

Greet prospects and qualify by covering all criteria (ask questions; utilize guest cards, etc.).

Immediately record all telephone and in-person visits on appropriate reports.

File your own guest cards and maintain them according to established company procedures.

Inspect models and available “market ready” units; communicate maintenance/cleaning needs to the Property Manager.

Tour community and apartment/model, applying product knowledge to clients’ needs by communicating features and benefits. Close the sale!

Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.

Update vacancy sheet, process applications for approval (credit check, rental history, etc.), and submit to Property Manager. Follow up with applicants regarding status.

Ensure apartments are ready for move-in on agreed date.

Follow up on prospects who did not close; attempt to close again or refer to sister communities.

Secure new resident signatures and collect all monies owed prior to move-in.

Establish new residents in the community by touring their unit, the property, and amenities.

Assist in monitoring renewals; distribute and follow up on renewal notices and calls.

Monitor advertising effectiveness and gather competitive market information to share with Property Manager.

Shop one competitive property every month.

Represent the company professionally at all times.

Administrative

Accept rental payments and place in proper rent collection bag for Property Manager to enter into Appfolio.

Type leases, lease renewals, complete paperwork, and input into Appfolio accurately and promptly. Review with Property Manager prior to obtaining signatures.

Maintain current resident files.

Maintain and record daily inspections for the community.

Distribute all company/community-issued notices.

Maintain accurate monthly commission records on lease renewals for bonus purposes.

Assist management team with various tasks as required.

Consistently implement community policies.

Resident Retention

Receive all calls and in-person visits, listen to resident concerns, and respond appropriately or escalate to Management.

Complete maintenance Service Requests promptly and inform maintenance by entering into Appfolio and printing the request.

Answer resident questions about community, repairs, rent, rules, etc.

Follow up to ensure maintenance repairs are completed satisfactorily.

Maintain open communication with Property Manager, Assistant Manager, and Maintenance Supervisor.

Contribute to community cleanliness and curb appeal.

Assist with planning and hosting resident functions.

Neighborhood Marketing

Advise residents of referral concessions (if permitted).

Assist with placement/removal/updating of banners, balloons, signs, and flags.

Distribute newsletters, pamphlets, flyers, etc.

Conduct market surveys and shop competitive communities.

Essential Job Functions:

Support and contribute to the community team.

Strong oral and written communication skills.

Operate telephone, computer, Microsoft Office (Word, Outlook), and community software.

Maintain a positive, professional attitude.

Participate in training to comply with laws.

Ability to work a flexible schedule, including evenings and weekends.

Maintain neat, clean, professional appearance.

Comply with expectations in the employee handbook.

Handle resident concerns to avoid escalation.

Core Values:

Commitment to innovation and excellence

Honesty

Integrity

Dependability

Enthusiasm

Optimism

Professionalism

Drive

Safety Responsibilities:

Learn and comply with all safety rules.

Correct and report unsafe conditions to Property Manager promptly.

Additional Requirements:

Attendance is an imperative job function.

Reliable transportation required.

Cell phone required for communication with supervisors.

Background screening required prior to hiring.

Daily Tasks:

By 11 AM:

Sweep, mop, and vacuum clubhouse

Clean bathrooms and kitchens

Take out trash

Update vacancy sheet

Check and respond to voicemails and emails

Post to Craigslist

After 11 AM / As Needed:

Process applications

Confirm 30-day notices

Manage move-ins/move-outs

File documents

Type lease renewals and leases for move-ins

Post notices

Tour prospective residents

Handle resident requests and concerns

Stock flyer boxes, candy dish, and cookies

Ensure work orders are complete and callbacks made

Complete 2-month calls

Weekly Tasks:

Patio walks

Lease renewals

Weekly cleaning

Monthly Tasks:

Deep clean clubhouse (baseboards, doors, windows, etc.)

Benefits:

Holiday Pay

Vacation Leave Pay (as accumulated)

Sick Leave Pay (as accumulated)

Birthday and Anniversary Paid Time Off

Employee Medical and Dental Insurance

Supplemental Insurance

Simple IRA

Access to Property Amenities

MDI Management provides equal employment opportunities to all employees and applicants and prohibits discrimination/harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected status. This policy applies to all terms and conditions of employment.