Full-Time Donation Receiving Clerk

About Rockford Area Habitat for Humanity 

Founded in 1988, Rockford Area Habitat for Humanity is a nonprofit organization dedicated to building strength, stability, and self-reliance through shelter in Winnebago County, Illinois. Our mission is to help households achieve strength, stability, and opportunity by fortifying the place they call home. We do this through the construction and affordable sale of safe homes for new homeowners; through critical home preservation efforts for existing homeowners; and through broad advocacy that supports housing solutions for all. 

We partner with families in need to construct and rehabilitate safe, affordable homes, offering zero-interest mortgages with no down payment. Our work is not just about building houses; it's about creating homeowners and strengthening communities. By removing barriers to homeownership, we empower families to build wealth, improve health outcomes, and invest in their futures.

About the ReStore

The Rockford Area Habitat for Humanity ReStore is a nonprofit home improvement store and donation center located at 7141 Harrison Ave, Rockford, IL.
We sell new and gently used furniture, appliances, home goods, tools, and building materials at discounted prices.
All proceeds from the ReStore support Habitat for Humanity’s mission to build safe, affordable homes for families in the Rockford area.

Operating Monday through Saturday from 10:00 AM to 6:00 PM, the ReStore offers a dynamic shopping experience with new inventory arriving daily.
We also provide convenient donation drop-off hours and schedule free pickups for large items.
Volunteers play a crucial role in our operations, assisting with tasks such as processing donations, recycling, customer service, and more.
Whether you're looking to shop, donate, or volunteer, the ReStore is a great way to support Habitat's work and make a positive impact in our community.

Job Description 

Donation Receiving Clerk 

FLSA Status: Full-Time, Non-Exempt
Hourly Rate: $18.50 
Schedule: Monday, Tuesday, Wednesday, Friday, Saturday 9:30 am - 6:00 pm
Location: ReStore & Off-site Donation Pickups (as needed)

Job Summary:

The Donation Receiving Clerk is responsible for receiving and processing donations at the ReStore, coordinating sold merchandise pickups, and supporting warehouse operations. This individual is also trained to serve as a backup driver for the ReStore truck and will be called upon to assist with donation pickups when regular drivers are unavailable due to call-ins or scheduled time off. This position plays a key role in maintaining donation flow, providing excellent customer and donor service, and ensuring safe and efficient handling of goods.

Job Duties and Responsibilities

Receiving & In-Store Donation Operations

Greet and assist donors dropping off items, providing excellent customer service

Review items for saleability and handle with care to avoid damage

Move items to sales floor or stock areas based on inventory needs

Prepare and stage sold merchandise for customer pickups

Maintain a clean, safe, and organized receiving area

Support general warehouse and ReStore operations as needed

Truck Support (Occasional – As Needed)

Serve as trained backup driver when scheduled drivers are unavailable

Safely ride along on the ReStore truck to pick up donations from homes and businesses

Load, secure, and unload donations with care and efficiency

Represent Habitat professionally during off-site pickup

Teamwork & Mission Alignment

Work collaboratively with ReStore staff and volunteers

Represent Rockford Area Habitat for Humanity’s mission in all interactions

Demonstrate respect, flexibility, and professionalism in all tasks

Skills, Knowledge, & Abilities Required

Ability to lift 50 pounds or more and meet physical demands of the job

Valid driver’s license and clean driving record required

Truck driving experience preferred but not required

Strong interpersonal and customer service skills

Ability to adapt to shifting priorities and schedules

Positive attitude, strong work ethic, and team-first mentality

Professional demeanor that reflects the mission and values of Habitat for Humanity

Core Competencies

Service: Consistently provides kind, timely, and helpful service

Teamwork: Supports and collaborates with staff and volunteers

Stewardship: Uses time, materials, and resources wisely

Adaptability: Flexible and responsive to day-to-day changes

Respect: Treats all individuals with dignity and consideration