Fulfilment Operation Manager - Outbound

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About The Role!
The Outbound Operations Manager is fully responsible for the end-to-end outbound process inside the warehouse, ensuring accurate, fast, and cost-efficient order fulfillment. This role owns picking, packing, dispatch readiness, productivity, quality, and SLA adherence, while leading supervisors and senior coordinators to deliver daily order targets without errors or delays.
This is a hands-on leadership role focused on execution, discipline, and continuous improvement.

Job Code:
2026FULF-014

Job Responsibilities:
• 1. Outbound Operations Ownership
• Own the full outbound flow: order release → picking → packing → handover to last mile
• Ensure daily, weekly, and monthly outbound targets are achieved
• Balance speed, accuracy, and cost across operations
• Ensure all outbound orders meet SLA and cut-off time
2. Team Leadership & Structure
• Lead and manage Pick & Pack Supervisors
• Ensure supervisors effectively manage Senior Coordinators and pickers/packers
• Build a performance-driven culture with clear accountability
• Handle workforce planning, shift scheduling, and coverage
3. Productivity & Performance Management
• Define and track productivity KPIs: Orders per picker/packer, Pick accuracy, Pack accuracy, Orders/hour and SLA adherence
• Conduct daily floor reviews and performance follow-ups
• Identify underperformance and execute corrective actions
4. Quality Control & Accuracy
• Ensure strict adherence to picking and packing SOPs
• Reduce mis-picks, damages, and packing errors
• Ensure correct packaging materials are used (bubble wrap, flyers, labeling)
• Work closely with Quality / SOP teams on audits and improvements
5. Process Improvement & SOP Compliance
• Enforce outbound SOPs consistently across all shifts
• Identify bottlenecks and inefficiencies in outbound flow
• Lead continuous improvement initiatives to increase throughput
• Support implementation of new systems, tools, or layouts
6. Coordination with Other Functions
• Coordinate with Inbound, Inventory, and Warehouse Planning teams
• Communicate risks, delays, or capacity issues early to management
• Support client escalations related to outbound performance
7. Reporting & Data Ownership
• Deliver daily and weekly outbound performance reports
• Track trends in errors, productivity, and SLA breaches
• Use data to drive decisions and staffing needs
• Maintain discipline in system usage (WMS)
• KPIs & Success Metrics
• Orders shipped per day vs target
• Pick & pack accuracy rate
• SLA compliance (%)
• Productivity per head
• Damage & error rate
• Cost per order (outbound)
• Team attendance and turnover

Job Qualifications:
• 5–8 years experience in warehouse or fulfillment operations
• Strong experience managing pick & pack operations at scale
• Proven people management experience (supervisors & floor teams)
• Solid understanding of WMS, order flows, and warehouse KPIs
• Strong problem-solving and execution mindset
• Comfortable working in high-volume, time-sensitive environments