Fulfilment Operation Manager - Inbound

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About The Role!

The Inbound Operations Manager is responsible for all inbound warehouse activities, ensuring accurate, timely, and efficient receiving, verification, putaway, and inventory availability. This role owns inbound planning, space utilization, inventory accuracy at entry point, and readiness for outbound operations.
The role is critical in preventing downstream errors by ensuring stock is received, stored, and systemized correctly from day one.

Job Code:
2024OPER-275

Job Responsibilities:
•

1. Inbound Operations Ownership
• Own the full inbound flow: truck arrival → receiving → counting → system entry → putaway
• Ensure inbound SLAs are met for merchants and internal operations
• Manage dock scheduling and inbound capacity planning
• Ensure inventory is available for outbound within defined timelines
2. Team Leadership & Structure
• Lead and manage Inbound Supervisors
• Ensure supervisors effectively manage Senior Coordinators and inbound staff
• Plan manpower, shifts, and coverage based on inbound volumes
• Build a disciplined, process-driven inbound team

3. Inventory Accuracy & Control
• Ensure accurate counting, SKU verification, and condition checks
• Own inventory accuracy at inbound stage
• Minimize discrepancies, shortages, and system mismatches
• Lead root cause analysis for inventory variances

4. Putaway & Space Optimization
• Ensure correct binning, labeling, and location assignment
• Optimize warehouse space utilization and storage logic
• Enforce FIFO / FEFO where applicable
• Coordinate with Inventory & Planning teams on layout changes

5. SOP Compliance & Process Improvement
• Enforce inbound SOPs consistently across all shifts
• Identify bottlenecks in receiving and putaway processes
• Lead continuous improvement initiatives to reduce handling time
• Support WMS enhancements and system integrations

6. Cross-Functional Coordination
• Coordinate closely with Outbound Operations to ensure stock readiness
• Align with Merchants / Account Management on inbound schedules and issues
• Work with Quality, SOP, and Compliance teams on audits
• Escalate risks related to capacity, delays, or stock integrity

7. Reporting & Performance Tracking
• Deliver daily and weekly inbound performance reports
• Track inbound KPIs, trends, and exceptions
• Use data to forecast manpower and space requirements
• Maintain strong system discipline in WMS

8.KPIs & Success Metrics
• Inbound SLA adherence
• Receiving accuracy (%)
• Inventory discrepancy rate at inbound
• Put away time per SKU / pallet
• Space utilization efficiency
• Stock availability lead time
• Team productivity and attendance

Job Qualifications:
• 5–8 years experience in warehouse, fulfillment, or supply chain operations
• Strong experience managing inbound, receiving, and putaway operations
• Proven leadership experience managing supervisors and floor teams
• Strong understanding of inventory control and WMS systems
• Excellent problem-solving and execution skills
• Experience in e-commerce or fulfillment environments is a strong plus