Fulfillment Technology Analyst - WMS (Bleiswijk, NL) (f/m/x)

The role

Reporting into our global warehouse technology team, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios (Körber/HighJump) Warehouse Advantage platform. This position will have primary responsibility for our facilities based in The Netherlands, Norway & Sweden, but will be part of a global network of analysts supporting WMS across all HelloFresh Group sites.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Support all areas of the HelloFresh warehouse management system (WMS) application [Infios (Körber/HighJump) Warehouse Advantage] for assigned facilities including:

• Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues .

• Managing system configuration based on operations team direction.

• Facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation.

• Overseeing user menu profile and security setup for the application based on operations functional roles.

• Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners.

• Coordinating and executing any required testing activities in support of the application with fellow colleagues based in other geographies.

• Working with other global WMS technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms.

• Represent the Global WMS Technology team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology.

• Understand all available Global WMS Technology team reporting tools and create reports that enable improved operation visibility and performance.

• Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations.

• Coordinate with a regional infrastructure manager to help support local network services as needed.

What you’ll bring

• WMS Support Experience: 1+ years of experience supporting a WMS in RF-based distribution, manufacturing, or e-commerce fulfillment [Infios (Körber/HighJump)] Warehouse Advantage a plus).

• Technical & Analytical Skills: Proficiency in SQL, Excel/Google Sheets, data gathering, and custom report creation.

• Effective Communication: Fluency in English, enabling effective collaboration with both local and global teams.

• Process & Problem-Solving Mindset: A strong operational and technical aptitude with the ability to analyze and improve workflows.

• Team-Oriented Approach: A collaborative mindset with a "roll up your sleeves" attitude, comfortable working across all levels of an organization.

• Attention to Detail & Adaptability: The ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.

• Flexibility & Mobility: Willingness to adjust work hours for 24/7 operations, participate in paid off hours on-call rotations, and travel as needed for projects or team collaboration.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Freedom to initiate, execute and implement your own ideas

• The opportunity to engage and collaborate with our colleagues across the globe

• Learning and development opportunities including a personal development budget

• 24 holidays per year, plus 1 day per additional year of work

• Need more holidays? We offer the possibility to purchase some extra holiday days

• A 250 Euro budget to help set up your home office

• Reimbursement of travel expenses to the office

• A discount on your weekly HelloFresh and/or Factor_ box

• Our FreshEnergy program Headspace subscription, a collaboration with OpenUp for your mental wellbeing, webinars and other events

• Multiple ways of getting to a work-related appointment, for example by using our company cars or a MyWheels car

• We offer 100% paid partner parental leave (up to 5 weeks) if your partner has a new born

• Discount on your ClassPass subscription, and a discount for your gym membership via Bedrijfsfitness Nederland

• Access to GoodHabitz with hundreds of resources for your learning & development

• Discount on your additional health insurance through Zilveren Kruis

• Healthy lunches, fruit and snacks in the office

• Monthly pension scheme

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.

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