Fulfillment Operations Coordinator

Want to be part of one of the country’s fastest growing infrastructure businesses? The Vortex Companies, LLC delivers cutting edge trenchless technologies and we’re growing every day! We think BIG about solving the world’s toughest challenges in failing water, sewer and industrial infrastructure.

At United Felts, you will be surrounded with a culture that puts your safety first in all we do. If you like a fast-paced environment, a team structure that provides support, training, and development, then apply today!

We’re seeking a detail-driven and resourceful Fulfillment Operations Coordinator with a passion for operational excellence and a commitment to delivering exceptional customer experiences. In this collaborative role, you’ll be a key player in a fast-paced environment where accuracy, efficiency, and problem-solving are central to success.

You’ll join a culture that values teamwork, innovation, and continuous improvement—where colleagues share insights, challenge each other to think creatively, and work together to optimize processes. Whether you’re coordinating logistics schedules, streamlining inventory control, or ensuring flawless order fulfillment, your expertise will help keep our operations running smoothly and our customers satisfied.

If you’re motivated to be part of a forward-thinking team that thrives on precision, accountability, and exceeding expectations, we invite you to apply!

Summary:

The Fulfillment Operations Coordinator will be responsible for managing and optimizing the scheduling, inventory control, and order fulfillment processes to ensure a seamless customer experience. This role requires strong analytical skills, expertise in ERP systems (specifically NetSuite), and a deep understanding of supply chain operations. The ideal candidate will have a proactive, customer-focused mindset and excel in identifying and implementing process improvements to enhance operational efficiency.

Key Responsibilities:

Logistics Scheduling & Coordination

Plan, schedule, and coordinate shipments to meet customer delivery requirements.

Collaborate with carriers and internal teams to ensure on-time delivery.

Inventory Control

Monitor and maintain optimal inventory levels to support production and sales demands.

Order Fulfillment

Oversee the end-to-end order fulfillment process, from order entry to delivery.

Troubleshoot and resolve any fulfillment issues to prevent customer impact.

ERP & Data Management

Utilize NetSuite ERP for order processing, inventory management, and reporting.

Maintain accurate data records and generate analytical reports for decision-making.

Process Improvement & Problem Solving

Identify bottlenecks and implement solutions to improve operational workflows.

Collaborate cross-functionally to enhance supply chain efficiency.

Customer Focus

Serve as a key point of contact for customer inquiries related to logistics and orders.

Ensure all customer interactions are handled with professionalism and urgency.

Qualifications:

Experience:

Proven experience in logistics scheduling, inventory control, and order fulfillment.

Proficiency in NetSuite ERP.

Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.

Skills & Competencies:

Strong analytical and problem-solving abilities.

Excellent organizational skills with attention to detail.

Ability to work collaboratively in a fast-paced environment.

Customer-centric mindset with strong communication skills.

Preferred Attributes:

Education: Bachelor’s degree in Business, Supply Chain Management, or related field.

Experience in a manufacturing or distribution environment.

Knowledge of supply chain best practices and lean principles.

Demonstrated ability to implement process improvements.

Work Environment:

Fast-paced manufacturing

Standing, lifting (up to 35 lbs), and walking for extended

Exposure to moderate noise and standard factory

Position Type/Expected Hours of Work: This is a full-time, non-exempt position. Days and hours of work are typically Monday through Friday but could include shift work, weekends, evenings and/or holidays - flexibility is required as job duties demand.

Benefits - we offer a competitive total compensation package including health, vision, and dental insurance, 401K retirement plan, income protection insurance, off the job accident insurance, PTO and more! United Felts and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

We are a fair chance employer.