Fulfillment Manager

DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.

Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 14 stores in Jabodetabek and 2 in Yogyakarta & Surabaya

Requirements:
• B2C Experience: Previous experience in B2C or E-commerce fulfillment operations minimum 2 years is a "huge win."
• Educational Background: We welcome Fresh Graduates! A degree in Engineering (Industrial, Supply Chain, or similar) is highly preferred due to the analytical nature of the role.
• Data Proficiency: Mastery of Google Sheets or MS Excel is non-negotiable. You must be comfortable using data to tell a story and drive decisions.
• Strong Analytical Skills: Ability to identify bottlenecks in the operation and propose logical, data-driven solutions.
• Communication: Excellent verbal and written communication skills in both Bahasa Indonesia and English to manage various stakeholders.
• The Decathlon Spirit: Positive Mindset: A "can-do" attitude even during peak seasons.
• Growth Oriented: A strong willingness to learn, be coached, and a hunger for feedback.
• Sports Lover: You are energetic and passionate about practicing sports.

Job Description

1. Operational Excellence (End-to-End)

• Speed to Customer: Lead the team to ensure "Zero Pending Orders" by the end of each day.
• Reliability: Maintain a high Shipment on Time (SOT) rate to meet our customer promises.
• Quality Control: Implement processes to drastically reduce error rates during the picking and packing stages, ensuring the customer receives exactly what they ordered.

2. Efficiency & Data Management

• Productivity: Drive continuous improvement in Productivity/Order and Productivity/Article metrics.
• Cost Control: Manage the fulfillment budget efficiently, focusing on optimizing Cost/Article without compromising quality.
• Resource Planning: Forecast workload and manage human planning to balance capacity and demand.

3. People Leadership & Relationships

• Team Development: Lead, coach, and inspire your teammates. You are responsible for their growth, safety, and happiness.
• Collaboration: Act as the bridge between the Digital and the Store teams to ensure smooth day to day operation.
• Relationship Management: Maintain professional and effective relationships with store and vendors to ensure seamless operation activity

Why Join Us?

• Direct impact on the growth of Decathlon in Indonesia.
• A "freedom with responsibility" culture where your initiatives are valued.
• Daily opportunities to practice sport with your teammates.
• Comprehensive benefit package (Health insurance, Teammate discount, etc.).

Benefits:
Competitive payroll+bonus / Comprehensive medical insurance / Global shareholding program / Discount on Decathlon product / New hire starter kit/ Various career opportunities domestic and international