Fulfillment Lead

About ABC:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Fulfillment Lead is responsible for supporting the Physical Fulfillment team’s daily operations and ensuring departmental objectives are met. This role serves as an entry-level management position, guiding a small team and overseeing day-to-day workflows. The Fulfillment Lead provides hands-on support, coaching, and direction to team members while acting as a key point of contact between staff and higher management. This position is located in our Seattle HQ office.

Key Responsibilities:

• Support day-to-day operations of the Physical Fulfillment team, ensuring tasks are completed accurately and on time.

• Guide, train, and mentor team members to support individual and team success.

• Monitor team workflows and assist in improving processes to increase efficiency and productivity.

• Manage employee scheduling and timecards, ensuring proper coverage and adherence to policies.

• Provide ongoing feedback and coaching to team members; assist in delivering performance reviews.

• Serve as a point of contact for team questions, escalations, and operational support.

• Communicate updates, goals, and priorities from leadership to the team.

• Participate in hiring processes and provide input on candidate selection.

Qualifications:

• Typically, 1–3 years of experience in a lead, supervisory, or senior team member role.

• Strong interpersonal and communication skills.

• Ability to manage day-to-day operations and prioritize tasks effectively.

• Experience providing coaching, feedback, and training to team members.

• Detail-oriented with strong problem-solving skills.

• Comfortable working in a fast-paced, team-oriented environment.

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per-year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance

Starting Salary Range: $54,000 - $58,000.00

Schedule: Full-time, 8am-5pm PST, Onsite at our Seattle HQ