FT Term Shift Supervisor - Detox

Job Type: Full-Time Term Position (3 days on, 3 days off, 7am to 7pm)

Pay: $59,124 per annum (based on 2190 hours)

About the Role

We’re looking for a Term Shift Supervisor to join our Detox team at Alpha House. This position provides leadership and guidance to front line staff across a range of Alpha House programs. Working closely with Program Coordinators and Managers, Shift Supervisors respond to critical incidents, support debriefings, and ensure the delivery of compassionate, high-quality client services. As a Shift Supervisor, you would also provide direct care to clients, promote a respectful and safe workplace, and support the development and implementation of new programming. Your responsibilities would include:

Supervising, training, coaching, and mentoring front line staff

Providing client care and support appropriate to the program and staff role

Addressing client concerns and escalating serious issues to Program Coordinators/Managers

Facilitating shift exchanges, conducting staff performance reviews, and recommending disciplinary action as needed

Supporting staff in debriefing after critical incidents and attending to crisis situations

Maintaining a safe and clean work environment, ensuring compliance with health and safety standards

Preparing purchase orders to ensure supplies are maintained

Building positive partnerships with community agencies and stakeholders

Collecting data and supporting reporting for funding and outcomes

Contributing to new program development and delivery

Ensuring staff apply the Stages of Change model in client interactions

Providing oversight on respectful and compassionate personal care for clients

About You

The ideal candidate would have the following:

Completion of a two-year diploma from a public post-secondary institution in a related field (Bachelor’s degree preferred; those in progress may be considered)

Minimum of 1 year experience leading a team

Minimum of 3 years experience working with Indigenous clients, and/or individuals experiencing addiction, homelessness, or mental health challenges

Knowledge of harm reduction, withdrawal management, trauma-informed care, and the Stages of Change model

Strong interpersonal and communication skills, with the ability to lead teams and resolve conflict

Ability to maintain discretion, confidentiality, and professionalism in a high-demand environment

Crisis management and de-escalation skills

Belief in the principles of harm reduction and housing-first

Experience facilitating group debriefings is an asset

Knowledge of OH&S, MSDS, WHMIS, and regulatory standards

Position Requirements

Ability to obtain Alberta Class 4 driver license within 60 days from start date

Comfortable working in an environment with exposure to bodily fluids and risk of violence

Physically able to assist clients from prone to sitting/standing and vice versa

Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position

FOIP Certification

“It’s Your Move” or equivalent patient lift training

Able to work day, evening, and overnight (all awake) shifts

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of Working at Alpha House

Meaningful work supporting vulnerable populations

Medical and dental benefits after six months of continuous work

Personal development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!