FT Service BDC

Confidential

Helena, Montana permanent

Posted: February 5, 2026

Required Skills

Job Description

Position Summary

Toyota is looking to expand their Service BDC department. The Service BDC Representative is responsible for handling all inbound and outbound communication for the service department to ensure an exceptional customer experience. This role focuses on scheduling service appointments, answering customer inquiries, following up on recommended maintenance, and helping drive traffic to the service department. Strong communication, organizational skills, and attention to detail are essential.

Key Responsibilities

Handle all incoming service calls promptly and professionally.

Schedule and confirm customer service appointments using the dealership’s CRM/DMS systems.

Make outbound calls to follow up on declined services, missed appointments, and recommended maintenance.

Maintain accurate customer records and appointment notes.

Respond to online service inquiries and follow up with leads in a timely manner.

Communicate clearly with service advisors and management regarding scheduling and customer needs.

Achieve productivity and appointment-setting goals as assigned.

Assist with CSI (Customer Satisfaction Index) follow-up to ensure a positive customer experience.

Perform other administrative or support duties as assigned.

Qualifications

High school diploma or equivalent required.

Previous call center, customer service, or dealership experience preferred.

Excellent verbal and written communication skills.

Proficient in Microsoft Office and ability to learn dealership CRM and scheduling software.

Organized with a strong attention to detail.

Ability to multitask in a fast-paced environment.

Friendly, professional demeanor and strong customer service mindset.

Work Schedule

Monday through Friday, with
Saturdays as needed. This position is based on-site at Helena Motors.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?