Frontline Workforce Supervisor

Confidential

Wollongong, New South Wales part_time

Posted: January 30, 2026

Job Description

Sydney Health & Care Services (SHCS)

Sydney Health & Care Services (SHCS) is seeking two experienced Workforce Supervisors to support our frontline workforce across Home Care and community-based supports. This is a hands-on role focused on timesheet oversight, performance coaching, compliance, and recruitment support, working closely with our HR and Workforce Compliance Team.

We’re looking for people who lead with our values: Collaboration, Communication, Aspiration, and Acceptance and who can hold strong professional boundaries while supporting staff to succeed.

Working Hours & Availability

Standard hours: Monday to Thursday — 9:30am to 3:30pm

You will also need to be available for:

Additional hours and/or an extra day as required, within 9:00am to 5:00pm Monday to Friday

Participation in the On-Call / Out-of-Hours rotation (Monday to Sunday) as part of shared team coverage

About the Role

As a Workforce Performance & Compliance Supervisor, you will be responsible for:

Timesheets & Attendance

Reviewing timesheets for accuracy and completeness

Following up with workers and managers regarding exceptions, missed submissions, or discrepancies

Supporting consistent timesheet processes across teams

Performance Management & Coaching

Providing regular coaching and feedback to frontline workers

Supporting leaders with performance conversations and development plans

Managing performance concerns with clear documentation and timely follow-up

Disciplinary Processes

Conducting disciplinary meetings and formal coaching in line with policy, procedural fairness, and legislation

Preparing documentation and maintaining accurate records of actions and outcomes

Escalating higher-risk matters appropriately through HR channels

Workforce Compliance & Training

Ensuring frontline workers remain compliant (checks, qualifications, mandatory training)

Coordinating training needs and following up outstanding documentation

Working closely with the Workforce Compliance Team to maintain audit readiness

Recruitment & Induction Support

Supporting recruitment needs including interviewing and onboarding coordination

Conducting inductions and ensuring new starters are job-ready and compliant

Partnering with HR and Workforce Compliance to deliver a smooth onboarding experience

What We’re Looking For

You’ll be a strong fit if you:

Have solid experience in workforce supervision, performance management, and compliance

Can manage sensitive matters confidently and respectfully

Communicate clearly and consistently (verbal and written)

Are organised, process-driven, and strong with documentation

Thrive in a collaborative environment and support others to grow (coaching mindset)

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