Frontline Workforce Supervisor - SIL

Confidential

Wollongong, New South Wales part_time

Posted: February 3, 2026

Job Description

Sydney Health & Care Services (SHCS)

Sydney Health & Care Services (SHCS) is seeking two experienced Frontline Workforce Supervisors to support our Supported Independent Living (SIL) workforce across residential and community-based settings. This is a hands-on leadership role focused on timesheet oversight, staff performance coaching, workforce compliance, and recruitment support, working closely with our HR and Workforce Compliance Team.

We’re looking for leaders who embody our values of Collaboration, Communication, Aspiration, and Acceptance, and who can maintain strong professional boundaries while supporting frontline staff to deliver safe, high-quality, person-centred supports.

Working Hours & Availability

Standard hours:
Monday to Thursday — 9:30am to 3:30pm

You will also need to be available for:

Additional hours and/or an extra day as required, within 9:00am to 5:00pm, Monday to Friday

Participation in the On-Call / Out-of-Hours rotation (Monday to Sunday) as part of shared leadership coverage for SIL services

About the Role

As a Frontline Workforce Supervisor – SIL, you will be responsible for:

Timesheets & Attendance

Reviewing SIL staff timesheets for accuracy, completeness, and alignment with rosters

Following up with support workers and house supervisors regarding missed submissions, discrepancies, or exceptions

Supporting consistent and compliant timesheet processes across SIL homes

Performance Management & Coaching

Providing regular coaching, feedback, and on-the-job support to frontline SIL workers

Supporting leaders and house supervisors with performance conversations and development plans

Managing performance concerns with clear documentation and timely follow-up

Disciplinary Processes

Conducting disciplinary meetings and formal coaching in line with SHCS policies, procedural fairness, and relevant legislation

Preparing documentation and maintaining accurate records of actions and outcomes

Escalating higher-risk or complex matters through HR as required

Workforce Compliance & Training

Ensuring SIL workers maintain compliance with mandatory checks, qualifications, and training requirements

Coordinating training needs and following up outstanding documentation

Working closely with the Workforce Compliance Team to maintain audit readiness across SIL services

Recruitment & Induction Support

Supporting SIL recruitment needs, including interviewing and onboarding coordination

Delivering inductions and ensuring new starters are job-ready, compliant, and familiar with SIL environments

Partnering with HR and Workforce Compliance to ensure a smooth and supportive onboarding experience

What We’re Looking For

You’ll be a strong fit if you:

Have solid experience supervising frontline staff in disability, SIL, aged care, or community services

Are confident managing performance and sensitive workforce matters respectfully

Communicate clearly and consistently, both verbally and in writing

Are highly organised, process-driven, and confident with documentation

Thrive in a collaborative environment and enjoy coaching and developing others

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