Front Office Team Leader, Costa Navarino Residences (2026)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.

In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.

Navarino Dunes Costa Navarino facilities include 766-bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

Costa Navarino Residences are seeking for a capable, outgoing and flexible Front Office Team Leader. The successful candidate aims for exceptional guest experience, supports team performance, and complies with operational standards, company policies, and Front Office procedures. Acts as a bridge between the expanding Front Office team and management, ensuring smooth workflows, timely reporting, and consistent service delivery. Continuously develops skills & readiness to provide leadership to the Front Office team as it expands, maintaining consistent service standards.

Being part of our Front Office team you will:

• Support check-in and check-out procedures following Front Office standards and Residences protocols.
• Monitor pre-arrival and pre-departure preparations, coordinating with the Concierge team.
• Maintain organized guest and owner files, including registration forms, releases, invoices and other documentation for accurate records and easy retrieval.
• Ensure accurate handover of pending items.
• Maintain clear documentation of guest requests, VIP preferences, and follow-ups to ensure continuity of service.
• Ensure updates such as Room Plans, reports, and operational notifications are shared promptly with all relevant departments.
• Monitor and update guest and owner accounts throughout various systems, including charges, payments, and invoices.
• Prepare monthly Fee Statement invoices and reconciliation reports.
• Maintain accurate Front Office cash flow.
• Participate in operational briefings and review sessions with Operation Manager to optimize processes, as well as individual performance and development.
• Act as primary Front Office liaison with Residences Key Stakeholder departments, including Concierge, Club Managers, Senior Client Service, Accounting, Reservations, Housekeeping, Runners and Security, in addition to TPOs & external partners.
• Closely partner with Concierge team in daily briefings and operational coordination to ensure seamless transitions and a consistent, high-touch service experience.
• Ensure compliance with company SOPs, local regulations, and quality standards at all times.
• Handle guest complaints escalated from Front Office staff, ensuring timely resolution and guest satisfaction

Requirements:
• Have minimum of 2–5 years of experience in Front Office within a luxury hotel or resort. Experience leading a FO team is preferred
• Have a bachelor in Business Tourism / Hospitality Management will be considered as an advantage
• Be an excellent communicator in English (both written and verbal)
• Knowledge of Greek and an extra foreign language will be considered as an advantage
• Have excellent organization and communication skills with high ability to multitask
• Possess strong computer skills and knowledge of Opera OVOS PMS
• Analytical and solution-oriented in financial, operational and service matters
• Strong leadership, mentoring and delegation skills
• Leads by example in daily Front Office operations; proactive, hands-on, and resilient under pressure
• Exceptional multitasking discipline, especially during high-volume season environment
• Professional communication, both with internal stakeholders and high-profile guests/owners, paired with the flexibility to switch between guest-facing excellence and complex operational tasks
• Problem-solving skills to handle guest complaints and operational challenges
• Attention to detail and accuracy in financial and operational reporting

Benefits:
What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide