Front Office Representative- Bilingual

Alta Mira is a non-profit organization that has been supporting individuals with developmental or intellectual delays or disabilities, and their families, since 1985.  We provide services to all age groups.  We support over 800 children annually through our Early Intervention Program and 1500 adults in our Family Support Services.  We employ over 70 employees and 250 independent contractors.  We are an excellent employer with a high level of schedule flexibility and very rich benefits.  We are one of New Mexico’s Top Workplaces in the category of work/life balance.   

SKILLS NEEDED

A high level of accuracy is expected from this position

Detail-oriented

Comfortable with public speaking

Exceptional verbal and written communication

Service and detail-oriented

Excellent typing skills

Good problem-solving skills

Bilingual (Spanish/English) required

Good Time Management

Proficient with Word, spreadsheet, data base processing applications

Able to initiate and complete work assignments with minimal supervision

Able to work as a team member

Able to follow through with multiple tasks, directions, and responsibilities.

Good organizational, verbal, and interpersonal skills. 

EXPERIENCE NEEDED

Two years of prior office experience preferred.  Familiarity with the Developmental Disabilities fields a plus.  A high school diploma is a must.  Bilingual in English/Spanish is required.

Job Responsibilities:

Warmly greet visitors and create a positive first impression.

Answer questions and provide information about the agency, services, or location.

Handle complaints and resolve issues efficiently and professionally.

Maintain established work schedule, be punctual, use time effectively, and demonstrate willingness to adapt schedule to meet the unexpected needs of the agency.

Perform duties in an organized, efficient, and timely manner.

Organize, prepare, and maintain the same materials in a prompt manner.

Support and communicate in a positive way, the decisions of the HR Director/management to other staff, contractors, families, and individuals in the community.

Process all incoming and outgoing mail.

Facilitate the visitor check-in and check-out process.

Keep the front office area clean, organized, and presentable.

Accept, process, and record payments received according to agency procedures

Check references for all selected applicants

Give and receive Interest and Availability forms.

Communicate with FSS Service Coordinators regarding potential new providers.

Collect all necessary paperwork from all contractors.

Ensure completeness of contractor’s documentation, and upon completion, release the file to HR/Training assistant for further processing.

At the end of the day, turn all lights off (except for lobby lights) and secure the building before leaving for the day.

Perform COR checks and DOH/ECECD background checks for all new employees.

Ensure that only active employees are in the DOH database.

Maintain office security by following safety protocols.

Keep current active employee names on mailboxes.

Create and keep available contractor applications.

Work closely with the Training Manager and HR/Training Assistant on all training issues.

Manage incoming and outgoing phone calls and direct them appropriately.

Adhere to standards, rules, and regulatory bodies in all activities associated with Alta Mira.

Provide support for special projects as needed

Assist with data entry, filing, and other administrative tasks.

Benefits include:

Paid Time Off – starts at 150 hours per year

Paid Sick Leave - 1 hour for every 30 hours worked

Paid Holidays – 5 holidays per year

Winter Break – agency is closed from December 24th through New Year’s Day (paid)

Educational Leave – 40 hours after 6 months of employment

Paid Jury Duty Leave - up to 2 weeks

Bereavement Leave – up to 24 hours

Medical – 3 plans to choose from through BCBS, ranging in premium from $0 to $159.

Dental - free

Vision – vision through VSP at $2.05

SIMPLE IRA – Matched $1 for $1 by the agency for the first 3% of employees' annual pay

Group life and Long-Term Disability – agency pays for 25K

Individual life and Short-Term Disability – available, paid by employee

We are a 501c3 program that allows employees to enroll their student loans into the Public Service Loan Forgiveness through the Federal government.

At Alta Mira Specialized Family Services, we value the diversity of our workforce and actively seek opportunities to incorporate Diversity, Equity, and Inclusion (DEI) within our agency.  We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and providers.  We remain committed to attracting and retaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the agency's purpose.

Alta Mira Specialized Family Services is an Equal Opportunity/Affirmative Action employer.  Women, minorities, people with disabilities, and veterans are encouraged to apply.