Front Office Manager Eliamos Villas Hotel & Spa

SWOT Hospitality is excited to announce the opportunity for a

Front Office Manager

at the prestigious Eliamos Villas Hotel & Spa.

The Front Office Manager will be responsible for ensuring a seamless guest experience through efficient front office operations, while leading a dedicated team in delivering exceptional service.

About the role:

• Oversee the daily operations of the front office, ensuring adherence to hotel standards and procedures.
• Lead, train, and develop the front office team to provide top-tier service and hospitality.
• Handle guest inquiries, complaints, and feedback promptly to ensure guest satisfaction.
• Manage reservation systems and processes to maximize occupancy and revenue.
• Coordinate with other departments to ensure cohesive service delivery across the hotel.
• Monitor and analyze front office performance metrics and implement strategies for improvement.
• Develop and maintain relationships with guests to encourage repeat business.

Requirements:
• Proven experience in a Front Office Manager role or similar leadership position in luxury hospitality.
• Strong leadership skills with the ability to motivate and develop a team.
• Exceptional communication and interpersonal skills.
• Fluency in English; additional languages are an asset.
• In-depth knowledge of hotel operations and front office software.
• A focus on guest satisfaction and the ability to resolve issues effectively.

Benefits:
• Career development opportunities
• Excellent working environment
• Be part of SWOT Hospitality family
• Accommodation
• Meals