Front Office Intern/trainee - Recepcionista en prácticas

Hotel Castell D'Empordà

La Bisbal d´Empordà (Girona)

Experiencia

No se requiere experiencia

Salario

Retribución sin especificar

Área - Puesto

Hostelería, Turismo

Ayudante de Recepción
Categoría o nivel

Empleado/a

Vacantes

4

Inscritos

2

Contrato

Contrato Prácticas

Jornada

Completa

Proceso de selección continuo.

Funciones

Front Desk Operations: Greet and welcome guests upon their arrival. Check-in and check-out guests efficiently. Provide key cards and relevant information to guests. Reservation Management: Handle room reservations, cancellations, and modifications. Maintain an accurate and up-to-date reservation system. Coordinate with other departments to ensure room availability and readiness. Guest Services: Address guest inquiries and concerns promptly and professionally. Provide information about hotel amenities, services, and local attractions. Assist with special requests, such as room preferences or additional services. Communication: Answer and direct incoming calls to the appropriate department. Respond to emails and messages in a timely and courteous manner. Relay messages and information to guests and staff members. Payment Handling: Process guest payments and ensure accuracy. Handle cash transactions and provide receipts. Resolve billing discrepancies and issues. Administrative Tasks: Maintain a neat and organized front desk area. Complete daily reports and record-keeping. Assist with administrative tasks as assigned by management. Problem Resolution: Address and resolve guest complaints or issues. Collaborate with other departments to solve problems efficiently. escalate issues to the management when necessary.

Requisitos

. Communication Skills: Excellent verbal and written communication skills. Ability to communicate effectively with guests, colleagues, and management. . Customer Service Skills: A strong customer service orientation. Patience and the ability to handle guest inquiries and complaints with professionalism. . Interpersonal Skills: Good interpersonal skills and the ability to work well as part of a team. Friendliness and a welcoming demeanor to create a positive guest experience. . Organizational Skills: Strong organizational and multitasking abilities. Attention to detail, especially when managing reservations and handling administrative tasks. . Computer Literacy: Basic computer skills, including familiarity with word processing and spreadsheet software. Ability to quickly learn and use hotel management software and reservation systems. . Flexibility and Adaptability: Willingness to work in a dynamic and sometimes fast-paced environment. Adaptability to varying work schedules, including evenings, weekends, and holidays. . Problem-Solving Skills: Basic problem-solving abilities to address guest issues and find solutions. Capacity to escalate more complex problems to higher management when necessary. . Professional Appearance: Neat and professional appearance, as hotel receptionists often serve as the first point of contact for guests. Idioma requerido: Inglés. Español es un plus

Se ofrece

400€/bruto Accommodation in shared rooms in an independent house 2 meals daily (lunch and dinner) 40 hours per week with 2 days off Accommodation in shared rooms in an independent house in the center of Bisbal d'Empordà, close to all types of services. house completely independent of the hotel, with wifi, 2 kitchens, 4 bathrooms. Bed linen, towels and kitchen utensils are provided. Bicycle is provided to travel to the hotel. Each student will have a bicycle and will be responsible for it use and conservation. In case of a breakdown, the hotel's maintenance department will make the necessary repairs.