Front Office Executive in Malta (Join the Webinar)

Hosco

Barcelona

Experiencia

No se requiere experiencia

Salario

Retribución sin especificar

Área - Puesto

Hostelería, Turismo

Recepcionista Hotel
Categoría o nivel

Empleado/a

Vacantes

5

Inscritos

4

Contrato

Contrato Indefinido

Jornada

Completa

Proceso de selección continuo.

Funciones

We are seeking Front Office Executives to be the first point of contact for our guests and to deliver a warm, professional, and personalised welcome. The role is responsible for managing arrivals and departures, handling guest enquiries, and ensuring a seamless experience throughout the guest journey. The ideal candidate has excellent communication skills, strong attention to detail, and a genuine passion for delivering exceptional hospitality within a luxury environment. Duties & Responsibilities Welcomes guests with a warm, polished, and professional demeanour, consistently reflecting the standards of luxury hospitality. . Delivers personalised and attentive service, anticipating and responding to individual guest needs and preferences. Handles guest enquiries, concerns, and special requests promptly, discreetly, and professionally. Manages guest arrivals and departures efficiently, ensuring a smooth process in line with established standard operating procedures. Conducts guest registration accurately, verifying reservations and personal details with attention to detail. Processes payments and issues invoices with a high level of accuracy and as in line with established procedures. Provides knowledgeable recommendations on hotel facilities, services, and local attractions. Assists guests with travel arrangements, restaurant reservations, and bespoke requests. Supports the Guest Experience department as required to ensure service continuity. Coordinates closely with internal departments to deliver a seamless and consistent guest experience. Acts as a central point of communication between guests, hotel departments, and external partners. Communicates important guest - related information clearly and in a timely manner to relevant teams. Manages telephone calls, emails, and messages efficiently, maintaining a professional tone at all times. Ensures the lobby area remains welcoming, presentable, and well maintained, including supporting lobby bar operations where required. Assists with administrative tasks, including report preparation, updating guest profiles, and managing hotel and restaurant reservations. Actively promotes hotel amenities, services, and special offers to enhance the guest experience and maximise revenue. Identifies and capitalises on opportunities for room upgrades and additional services. Adherence to Forbes, brand, and service quality standards at all times. Maintains organised and accurate records and files in line with company standards. Undertakes Night Auditor duties when working night shiftsCarries out other job - related duties as assigned in support of hotel operations. A minimum of 2 years' experience in a similar role, preferably within a luxury hotel or high - end hospitality environment. Excellent communication skills, with fluency in spoken and written English. Proficiency in other languages will be considered an advantage. Proficient in using computer systems and Microsoft Office suite. A working knowledge of Opera (PMS) is considered an asset. Impeccable grooming and presentation with a strong focus on attention to detail. Exceptional interpersonal skills with the ability to build rapport with guests and colleagues alike. Outstanding problem - solving skills and ability to handle challenging situations with composure. Strong organisational skills with an ability to multitask effectively. A commitment to delivering a high level of guest service.

Requisitos

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