Front Office Coordinator - Westland

Our growing Westland Clinic is seeking an organized and engaging Front Desk Coordinator to manage clerical, administrative, and general reception and clinic operational activities at the front desk.  This position ensures that all guests are given a warm welcome while efficiently executing prescribed front desk activities including answering phones, greeting visitors and managing patient flow, and supporting front desk volunteers.

Position works 16-20 hours per week, Tuesday and Friday 8:30-4:30, and alternating Saturdays from 8:30-12:30.

Hope Clinic offers a generous paid time off package: vacation and sick time, plus a number of paid holidays including the week between Christmas and New Years.

Required Education and Experience: 

Minimum HS Diploma or GED

At least one year of demonstrated reception or administrative support experience in a customer-facing position, preferably in a professional, clinical environment

Supervisory experience preferred

Required Competencies:

Strong interpersonal skills to effectively interact with a diverse population of patients, volunteers, and guests

Calm and friendly demeanor to ensure a warm and welcoming environment

Dependable and reliable, including consistent attendance and punctuality

Strong computer proficiency and ability to learn new software systems

Excellent time management and organizational skills

Strong administrative skills to manage and execute efficient clinic operational procedures

Essential Functions:

Prompt opening and closing of the clinic each day, as determined by Clinic Manager 

Patient reception and registration, including screening for appropriateness for walk-ins and redirecting patients when needed 

Patient flow management 

Answer multi-line telephones 

Schedule appointments both onsite and via telephone 

Provide lab and x-ray services directions  

Perform general administrative tasks such as reminder calls, data entry of green sheets, COVID Screening, etc. as needed, ensuring completion before clinic close

Manage volunteer assignments for various administrative tasks as listed above, providing training and oversight to assigned volunteers 

Ensure patient paperwork is filled out with visit information, as well as other any other documents needed to verify that patient charts are complete at check out 

Assist clinical volunteers in locating supplies, lab slips, test requisitions, etc. 

Initiate and complete emergency food/aid referrals for patients 

Provide resource information to patients, volunteers or others 

Ensure volunteers record hours in volunteer sign in log.  

Inform (e.g., via notes) other clinic staff of issues to be addressed

Make phone calls and reschedule appointments as requested by supervisor

Ensure a trained volunteer is assigned to manage reception duties in the event of an absence 

If interested and qualified, please submit resume and cover letter noting your specific interest in Hope Clinic and our mission.  A cover letter must be included for consideration.

Hope Clinic is an equal opportunity employer.  All qualified applicants are encouraged to apply.