Front Office Coordinator - Medical Clinic

Hope Clinic is seeking a dynamic and engaging professional to join our busy and growing medical clinic!  The Front Office Coordinator is so much more than a receptionist - as the first point of contact for the medical clinic, this critical position performs a variety of administrative functions to ensure welcoming and efficient operations and a positive patient experience from the start. Primary duties include opening and closing the facility, greeting and processing patients upon arrival, training and supervising front desk volunteers, answering a multi-line phone system, scheduling appointments, and managing general patient flow within the clinic. 

Reporting to the Medical Clinic Manager, this part-time position is expected to work 28 hours per week.  Position offers a generous amount of paid vacation and sick time in addition to a number of paid holidays, including the week between Christmas and New Years.

Required Education and Experience:
 

Minimum HS Diploma or GED

Office experience required; clinical reception experience preferred

Experience working with a diverse and public population

Some supervisory experience desirable

Experience working with and training volunteers preferred

Required Competencies:

Strong interpersonal and communication skills to effectively interact with a diverse population of patients, volunteers, and clinicians

Ability to work patiently with guests and patients with limited English proficiency

Calm, patient, and friendly demeanor to consistently ensure a welcoming environment

Dependable and reliable, including consistent attendance and punctuality

Detail oriented with strong initiative and problem-solving skills

Intermediate to strong computer proficiency and ability to learn new software systems

Excellent time management and organizational skills

Ability to work collaboratively with program staff across Hope Clinic to support care team initiatives and integration

Essential Functions (List is not exhaustive):

Responsible for clinic opening and closing

Train reception and front office volunteers and supervise activities

Patient reception and registration, including screening for appropriateness for walk-ins and redirecting patients when needed

General patient preparation and end-to-end patient flow management including:

Schedule preparation

Adding forms to appointment cart

Financial questionnaire coordination and updates 

Patient chart preparation

Sticker green sheets

Track NCNS and document in Practice Fusion

Scanning all documents into Practice Fusion

Assist patients with translation needs

Schedule medication refills as needed

Patient check-out

Answering multi-line telephones

Patient appointment confirmations

Appointment scheduling onsite 

Assigning admin tasks to volunteers, ensuring completion of tasks by the end of their shift

Verify that patient paperwork is fully completed with visit information/documents to ensure charts are complete at check out.

Maintenance of printed materials and forms, ensuring information is up to date and accurate

Provide resource information to patients, volunteers, and visitors

Ensure volunteer is trained to cover position in the event of absence

Utilize Champs verifications system for all impending patients to determine Medicaidcoverage

Record and report on all no-call/no-show appointments

Check all upcoming patients to verify if a financial questionnaire should be updated

Why Hope Clinic?
At Hope Clinic, we serve with excellence and compassion in Jesus’ name. Join a collaborative, volunteer-driven team working to improve the health and well-being of our community through high-quality, totally free care.

For immediate consideration, a cover letter detailing your specific interest in Hope Clinic must accompany resume.

Hope Clinic is an equal opportunity employer. All qualified applicants are welcome to apply.