Front Office Application Senior Support Analyst

Who we are looking for

Amundi has an opportunity for a Front Office Application Senior Support Analyst with investments management industry experience to join our Dublin team. We are looking for someone with excellent technical skills, relevant business knowledge and, ideally, experience in a support role. The ideal candidate would have 5+ years’ experience within the investment management industry in a technical role, together with a good knowledge of Asset Management processes and exposure to Front Office applications.

Why this role is important to us

Amundi Technology is the IT & Services arm of Amundi Asset Management. The Application Support team in Dublin is responsible for the support of the Front Office and Risk areas of the ALTO platform.  ALTO is an in-house system developed by Amundi Technology, used both internally and by over 50 external customers in the Asset Management industry.

This is an opportunity for someone to build upon his or her technical experience within the Investment Management sector. The successful candidate will expand their horizons in supporting systems within Investments & Trading and in supporting and on-boarding new external clients. As the largest European Asset Manager, and with ambitious plans to expand our technology offering, there are opportunities to pursue both technical and business oriented career paths within Amundi.

What you will be responsible for

Providing 1st and 2nd line application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action, collaborating with business users and technology teams to resolve issues in a timely manner.

Collaborate with development teams to resolve complex issues and implement system enhancements.

Providing subject matter expertise and use of incident/problem management/prioritisation skills in the support of critical Investment business processes from Order management, Trading to Decision support and Portfolio management.

As familiarity with the platform grows, analyzing customer business requirements and identifying solutions using the applications and systems available.

Helping with the onboarding of new clients onto the OMS, Trading, PMS and Risk parts of the ALTO platform.

What we value for the role

Experience of working in the Investment or Asset Management industry or a closely related sector is essential.

Experience of incident/issue management in a customer-facing role is essential.

Proven ability to troubleshoot and resolve complex technical issues.

Excellent analytical and problem-solving skills.

Demonstrable desire to progress within their role, both technically and in terms of business knowledge.

Technically, strong SQL skills are needed. Experience of working with or supporting complex business applications would be very useful, as well as a good appreciation of general IT processes and best practices. Familiarity with support and documentation tools such as Jira and Confluence would be beneficial.

Excellent English language skills is required, good knowledge of French would be a considerable plus.

Experience of working within an IT Service management framework such as ITIL would be an advantage.

Experience of guiding and mentoring more junior staff would be advantageous.

Confident presentation skills on technical topics.

Ability to work as part of a team, but also independently and on own initiative, once trained.

Ability to work on both project and business-as-usual activities simultaneously.

Education & Preferred Qualifications

Degree level or equivalent professional qualification or equivalent worked experience.

Good understanding of financial markets and traded instruments.

A sound knowledge of the role of Front, Middle and Back Office applications within Investment Management.

Completion of CFA levels or other financial industry qualifications would be a plus.

About Amundi

What we do. With close to 5,500 team members, and market experts in 35 countries, Amundi provides retail, institutional and corporate clients with innovative investment strategies and solutions tailored to their needs, targeted outcomes and risk profiles. Amundi manages 2.037 trillion euros of assets across six main investment hubs.

What we offer. We make all efforts to create a great and positive work environment, focusing on retaining, nurturing and rewarding talent. As a member of our team, you will share access to competitive and comprehensive benefits package inclusive of flexible work options, mentorship as well as an opportunity for cross-functional and geographical internal mobility and a range of development programmes to help you reach your full potential.

Inclusion, Diversity and Social & Societal Responsibility. We pride ourselves in being a responsible and committed financial player. We are keen to develop a responsible, demanding vision of our business, paying rigorous attention to our employees ensuring there is equal opportunity, diversity, inclusion and non-discrimination. Amundi Ireland aim to help provide the tools to help balance your professional and personal life providing access to employee networks, such as our Women’s Network, Charity Committee and Mental Health Champions.