Front Office Agent

AccorHotel

Quezon City, NCR, Philippines permanent

Posted: April 1, 2026

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Quick Summary

The Front Office Agent will be responsible for assisting guests with check-in and check-out, and managing front desk operations in the hotel.

Required Skills

Customer Service Communication Skills POS Systems Reservation Systems Upselling Fast-paced Environment

Job Description

Business and leisure meet at the Novotel Manila Araneta City, located in the heart of Quezon City's premier district. The hotel’s stunning contemporary design features 401 stylish suites, a pillar less Grand Ballroom, seven meeting spaces and an outdoor bridal garden, along with numerous other first-rate amenities. Sample global fare at Novotel Manila Araneta City’s all-day dining establishment Food Exchange Manila, unwind with personalized cocktails at the Gourmet Bar or enjoy breathtaking city views at the Pool Bar and Lounge.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Provides accurate and relevant information and services to the guests and delivers it to them in the most meaningful way
• Up-sells the Hotel to guests whenever the opportunity arises

• Graduate of Hospitality or any related course
• With at least one (1) year in the same field
• Can work in a fast phase environment
• Good communication skills

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

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