Front Office Agent (m/f/d)
AccorHotel
Posted: April 8, 2026
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Quick Summary
As a Front Office Agent, you will provide excellent customer service and support to our guests, ensuring a seamless and enjoyable experience for all. This role requires excellent communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment.
Required Skills
Job Description
There is a nautical theme at both of the 25hours Hotels in HafenCity: Stories of sea voyages and distant ports, wanderlust and homesickness will become part of your normal working day here. In Hamburg’s newest, stylish district, we can offer you a job with guaranteed fun and a great deal of variety. As the two hotels are only a short walk apart, we work closely together in both hotels. We are a young team and we love our friendly, informal culture. Work colleagues become friends here.
COME AS YOU ARE & SHOW WHAT YOU CAN...
...in a 4-day-workweek.
Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!
How does your working day look like...
• You not only ensure satisfied, but also enthusiastic guests
• You are available to the guests as a contact person for all matters
• You are a passionate host
• You love to be the first point of contact for our guests
• You create statistics & reports
Your personality counts more than your CV...
• Apprenticeship in the hotel industry is beneficial
• First experiences at the reception are desirable
• Communication with guests is exactly your thing
• referably you already have the necessary know-how to give real Hamburg insider tipsYou have the ability to inspire not only guests but also colleagues
What's in it for you...
• Only work 4-days a week as a full-time team member without payment or holiday reduction
• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Reconcile your personal situation with work – we are open to part-time employment, mini-jobs and any other adjustments
• Receive a monthly allowance for your gym or HVV ticket
• Be part of our hilarious staff parties and much more...