Front Office Administrative Assistant (Fairlawn)
Confidential
Posted: February 19, 2026
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Quick Summary
Administrative Assistant role involves supporting the day-to-day operations of the funeral home, providing administrative support, and performing various tasks such as data entry, scheduling, and customer service.
Required Skills
Job Description
Administrative Assistant
Fairlawn, OH | Full-Time | Onsite
About Billow Funeral Homes & Crematory
Billow Funeral Homes & Crematory is a trusted, family-owned funeral provider that has served the Akron community for over 150 years. Rooted in tradition, compassion, and professionalism, Billow is dedicated to guiding families with care and dignity during life’s most difficult moments.
With a long-standing reputation for excellence and service, Billow values respect, empathy, and teamwork in everything they do.
About the Role
Billow Funeral Homes & Crematory is seeking a full-time Administrative Assistant to join their compassionate and professional team in Fairlawn, Ohio.
In this vital front-office role, you will provide empathetic support to families while ensuring the smooth operation of daily administrative tasks. The ideal candidate is organized, respectful, detail-oriented, and committed to delivering exceptional service during sensitive times.
This is a full-time, onsite position based in Fairlawn, Ohio.
Key Responsibilities
Warmly greet and assist families and visitors
Answer and direct phone calls with professionalism and care
Perform general administrative tasks including data entry, filing, and scheduling
Prepare service-related materials such as documents, memorial folders, and correspondence
Support funeral directors with service planning and logistical coordination
Handle sensitive information with confidentiality and discretion
Maintain organized records and ensure accuracy of documentation
Qualifications
Required:
Prior administrative or office experience
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Proficiency with Microsoft Office Suite and general office equipment
Ability to maintain a calm and compassionate demeanor in sensitive situations
Preferred:
Experience in a customer service-focused environment
Experience in healthcare, hospitality, or another service-oriented setting
Work Environment & Schedule
Full-time position
Onsite in Fairlawn, OH
Professional office environment serving families during times of need
Benefits
Competitive salary
Health insurance
Life insurance
401(k) plan
Generous paid time off
Supportive, team-oriented work environment
Opportunity to be part of a respected, long-standing family-owned company
Apply Now and join a team dedicated to serving families with compassion, care, and professionalism.