Front of House Staff - Blue Man Group Orlando

***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***
***As this position in based in the United States, the job description is available in English only.***

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Front of House Staff - Blue Man Group Orlando
Theatre Operations
On-Call Position

Blue Man Group Orlando is looking for on-call Front of House Staff.

Overview: The Front of House Staff position is a vital role that ensures smooth guest traffic flow, supports audience safety and comfort, maintains venue cleanliness, and delivers exceptional service. This role plays a key part in creating memorable experiences for guests while upholding Blue Man Group values and artistic vision.

Key Responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

- Greet guests with a polite and friendly manner;
- Scan and verify tickets and direct guests to their seats;
- Inform guests about the location of the restrooms, concessions, and exits;
- Monitor audience safety, comfort, and adherence to show policies;
- Provide prompt and courteous responses to audience inquiries and concerns;
- Assist with late seating and emergency situations, including evacuations when necessary;
- Execute assigned in-show Front of House cues seamlessly;
- Monitor the audience to prevent unauthorized photography, video recording, or audio taping;
- Assist guests with disabilities or other impairments, as needed;
- Perform pre- and post-show clean-up of all guest areas;
- Assist with restocking, cleaning and sales within the concessions area as needed
- Provide educated answers to guest questions and be able to provide detailed information regarding BMG show details and general information about the neighborhood (parking, directions, restaurants, etc);
- All other work-related duties as assigned.

Qualifications:
- Experience in guest service-based industries;
- Ability to collaborate effectively within a team environment and adapt to changing circumstances;
- Consistent professional and neat presentation following food safety hygiene guidelines;
- Comfort working in a high-energy loud, environment with varying temperatures and climates;
- Ability to stand for extended periods of time;
- Strong organizational and communication skills;
- Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training;
- Contribute to a safe and positive working environment at all times by adhering to and following all Cirque du Soleil Entertainment Group standards, values, policies and regulations pertaining to safety using equipment and established working methods;
- Assist other departments when necessary for cross-departmental support;
- Ability to learn and operate a point-of-sale system and retain operational knowledge;
- At least 2 years of previous experience, or in a similar environment;
- Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset;
- Availability to work varied shifts, including weekends and holidays;
- Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs, working with limited to no visibility; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
- Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

This is an on-call hourly position, eligible for overtime and 401k. The compensation is location-specific and compensation in other geographies may vary. Actual compensation within the pay range will be decided upon elements related, but not limited to: skills, prior relevant experience, and specific work location.

Interested applicants should please apply with a resume and cover letter. 

Blue Man Group is a global entertainment phenomenon, known for its award-winning theatrical productions, iconic characters, and multiple creative explorations. Blue Man Group is owned and operated by Cirque du Soleil Entertainment Group.  

Blue Man Group performances are euphoric celebrations of human connection through art, music, comedy, and non-verbal communication. Since debuting at New York’s Astor Place Theatre in 1991, the live show as expanded to additional domestic residencies in Boston, Chicago, and Las Vegas, an international residency in Berlin, and multiple North American and World tours, reaching more than 35 million people worldwide. Blue Man Group is universally appealing to a broad range of age groups and cultural backgrounds, and continually injected with new music, fresh stories, custom instruments, and sensory stimulating graphics. 

Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.