Front of House

Title: Front of house Assistant

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

We are seeking an enthusiastic and professional Front of House team member to join our organisation in No. Ardersier, United Kingdom. In this role, you will be the welcoming face of our establishment, delivering exceptional service and creating memorable experiences for our guests. You will work collaboratively with colleagues to ensure smooth operations whilst maintaining the highest standards of professionalism and care.

• Serve food and beverages to guests in a friendly, attentive and professional manner, ensuring all requests are addressed efficiently and effectively
• Provide outstanding customer service by anticipating guests' needs at every stage of their visit and addressing any concerns or queries with empathy and positivity
• Maintain impeccable standards of cleanliness and hygiene throughout dining and service areas, adhering to all health and safety regulations
• Collaborate seamlessly with kitchen and back-of-house teams to support smooth operations and contribute to an inclusive and safe working environment
• Demonstrate flexibility and resilience when managing multiple tasks simultaneously, adapting to challenges with a solution-oriented approach
• Comply with all food safety, sanitation and catering guidelines established within the organisation
• Communicate clearly and professionally with guests and colleagues, ensuring transparency and understanding at all times
• Support the team in achieving operational goals whilst maintaining organised and efficient service standards

• A genuine passion for delivering excellent customer service and creating positive guest experiences
• Strong people skills with the ability to communicate effectively and professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment, supporting colleagues and contributing to an inclusive workplace culture
• Excellent organisational skills with the capacity to manage multiple priorities and maintain attention to detail
• Flexibility and resilience, with a solution-oriented mindset when facing challenges or unexpected situations
• Knowledge of food safety and sanitation practices, or willingness to undertake induction training
• Previous experience in a hospitality, food service or customer-facing role is desirable
• Professional presentation and demeanour with strong interpersonal abilities
• Physical stamina to work standing and moving throughout shifts
• Ability to work flexibly, including evenings, weekends and bank holidays as required
• Alignment with organisational values and commitment to maintaining high standards of service