Front of House

Front of House
London, In Office

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

As the Front of House for DEPT® London, you'll act as the central point of contact in our office, ensuring exceptional service for both clients and Depsters.

Collaborating with our UK office team, you’ll cultivate an environment of warmth and inclusivity, fostering a sense of value for everyone.

We're seeking a personable and approachable individual with strong stakeholder management skills, who understands the importance of every task, no matter its size. Alongside front of house duties, you’ll also manage the office operations. The office space will be yours to manage so it is important that you take pride in your work and want to make the office look and feel the best that it can be.

KEY RESPONSIBILITIES

Front of House operations:

• Maintain the smooth operation of the London office by managing client experience, hospitality orders and meeting room arrangements

• Oversee & arrange post and courier services

• Manage office supplies and procurement

• Maintain office cleanliness and the look and feel of the space (e.g. emptying bins, restacking the dishwasher)

• Work closely with the IT site support to report all issues with equipment

• Share office information to all staff on a real-time basis

• Be willing to train as a first aider and fire warden

• Liaise and establish a good relationship with building reception and suppliers

Office Management tasks:

• Support the People Team with office-related onboarding & offboarding tasks

• Tracking office expenditure against budget

• Maintain inventory of office furniture

• Oversee and become the point of contact for our soft facility management providers such as plant maintenance, cleaners, etc

• Work with the Office Experience Lead to maintain accurate records of contacts and certificates

• Adhere and support sustainable practices across the London office in alignment with DEPT® BCorp certification

Office Culture tasks:

• Help unify the UK, Ireland and Toronto teams to provide greater alignment across our offices to ensure a similar experience for staff with support on larger local events and team wide activities

• Provide support to the Office Experience Lead when planning social and cultural activities for employees

• Support with ad hoc projects and internal communication to the wider business

THE ROLE

• Full-time role in the office 5 days a week

• Mon-Thur: 8:30 - 17:30

• Fri: 8:30 - 15:00

• Flexibility on Friday appreciated (and offered) dependent on needs

WHAT WE ARE LOOKING FOR

• Previous experience within an agency environment is desirable

• Highly computer-literate with experience with G Suite

• Excellent verbal and written communication skills

• Superb organisational and multitasking skills

• Discretion in handling confidential information

• A service-oriented approach with excellent interpersonal skills

• Ability to handle multiple tasks effectively in a fast-paced environment

• Adaptability to shifting work priorities

• Someone that is able to work flexibly

• A conscientious work ethic

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).

• An excellent salary based on experience and equal pay policies

• Pension, free private healthcare, mental health support, and company sick pay scheme.

• 26 days paid holiday (plus UK Bank Holidays).

• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Thursday.

• Help getting you to work with a season ticket loan and cycle to work scheme.

• Enhanced family friendly policies to support new parents.

• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.

• Inspirational Talks, bringing the outside in with regular guest speakers and events.

• Learning and Development, supporting your growth with continuous opportunities to learn and advance.

• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.