Front of House Coordinator

Overall Purpose

As the Front of House Coordinator of one of the business addresses in the City, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients, together with the security team on-site. The building is located near Tottenham Court Road and the clients are part of the financial and legal sector. 

You will be proactive with ideas on activities to promote the site and engage the tenants; working very closely with the building management and the security team. You will be creative, not afraid of challenges, and will take charge of reception and its areas.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.

Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.

Organising event through the year

Amenities Management / Stock levels

Manage difficult calls and/or distressed callers’ in a calm and professional manner.

Where appropriate, reporting of accidents or incidents.

Create and lead on the events calendar, pop ups and freebie Fridays for the building

Ensure the reception area is kept organised, clean and tidy at all times.

Stand to greet all visitors to the building.

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in delivering exceptional customer service essential

Excellent command of the English language, both verbal and written

Experience of using Microsoft Office, PowerPoint and Excel essential

Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.

Excellent punctuality, outgoing and a can do/proactive attitude

Fire warden, first aid and IOSH may be required for this position, or happy to be trained to obtain

Innovative and creative

Organisational skills

Budget management

Creative and proactive