Front of House Coordinator

About Wheely

Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.

As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.

At Wheely, the Academy is where we set the gold standard for our chauffeur service. As our Front of House Coordinator, you are the first person our chauffeurs see and the person responsible for keeping our London HQ operating at our standards.

This is a role for someone who takes pride in the details. You’ll balance hospitality for our chauffeurs with the hands-on responsibility of managing the office, ensuring the space is immaculate and our supplies are always fully stocked.

Responsibilities

• Manage office reception desk, acting as the first point of contact for chauffeurs

• Facilitate amenity distribution among our Chauffeurs

• Responsible for how the office looks and feels. You’ll make sure the academy and the office are maintained based on our strict presentation standards

• You will also take full ownership of our academy and office inventory, making sure everything from office essentials to chauffeur amenities are organised and perfectly stocked at all times

Our ideal candidate

• 1+ Years in Premium Front of House: Direct experience in a reception or concierge role within a premium setting

• Proven experience coordinating office operations, including managing vendors, facility maintenance, and supply inventory

• Ability to prioritise multiple tasks effectively in a dynamic work environment

• Flexibility in adjusting to changes in priorities, assignments, and work environments

• Exceptional communication skills with a focus on clarity, structure, and ownership

• Comfortable using basic software and tools relevant to the role (Google Suite, Notion, Intercom)

• Availability to work at the office five days a week

What we offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.

• Competitive salary of £27,000 — £30,000/year gross (depending on the successful applicant's level) and equity package

• Private Medical Insurance

• Dental Insurance

• Life and critical illness insurance

• Monthly credit for Wheely journeys

• Lunch allowance

• Cycle to work scheme

• Professional development subsidies

• Best-in-class equipment

• This is an office-based role located in Hammersmith. Wheely has an in-person culture but allows flexible working hours and work from home when needed.

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice