Front of House – Communications Apprentice

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

The Front of House – Communications Apprentice role supports the delivery of operational and project-based communications that sit within the Operations function.

As communication volumes and complexity continue to grow, particularly in relation to client-facing messaging and operational change initiatives, this role provides essential coordination and administrative support. The apprentice will help ensure communications are delivered accurately, consistently, and in a timely manner across multiple channels including email, internal systems, and post.

This role enables experienced team members to focus on higher-value activities while maintaining a high standard of communication delivery across the business.

The role will be office-based five days a week for the first six months (until probation is successfully passed). Following this, we would look to move to a hybrid model of three days in the office and two working from home.

This is an apprenticeship role, so the successful candidate will need to be comfortable enrolling on a Business Administration course (NVQ Level 3 / Level 4) through the apprenticeship scheme, which is funded by the company.

Responsibilities::
• Support the preparation and distribution of communications across email, internal systems, and postal channels

• Assist with mail merges and large-scale communication campaigns

• Work collaboratively with multiple departments to gather, validate, and coordinate communication content

• Ensure accuracy and consistency of messaging before distribution

• Track and monitor communication activity to ensure deadlines are met

• Provide front-of-house support for communication-related queries

• Maintain communication templates and support continuous improvement of processes

• Assist in ensuring communications align with operational and regulatory requirements

Critical Skills and Experience required::
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Clear written and verbal communication skills
• Ability to work collaboratively across teams
• Basic knowledge of Microsoft Office (particularly Word, Excel, and Outlook)
• Willingness to learn and develop within a communications/operations environment

Qualifications: :
• GCSEs (or equivalent) including English and Maths (Essential)

• Interest in communications, business administration, or operations (Desirable)

• Willingness to undertake a relevant apprenticeship qualification

Key Interfaces (Internal and External):
• Operations teams

• Marketing (where required for alignment)

• Project teams

• Client services teams

• External suppliers (e.g. print/post providers)

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Some of our benefits:
- Competitive salary
- Private Medical Insurance post probation
- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
- 25 days Annual Leave (plus buy and sell up to 5 days)
- Office Christmas close (3-days)
- Life Assurance
- Health cash plan
- Hybrid working
- Discretionary performance related bonus
- Employee Assistance Programme
- Lunch and snacks provided in the Bristol office.
- And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.