Front Desk Team Member (PT, Seasonal)

Horizon Outdoor Hospitality

Rockwood, Tennessee, United States part_time

Posted: April 8, 2026

Quick Summary

Front Desk Associate is responsible for providing exceptional customer service and ensuring a seamless check-in and check-out experience for our guests. The ideal candidate will be able to multitask, work independently, and be part of a friendly and relaxed environment. Excellent communication and organizational skills are essential for this role.

Job Description

Rockwood Marina & RV Park is a welcoming, scenic destination for travelers, boaters, and outdoor enthusiasts. We pride ourselves on creating a friendly, relaxing environment where guests feel at home from the moment they arrive. We are seeking a reliable, friendly, and organized Front Desk Associate to join our team for the busy season. This role is perfect for someone who enjoys working with people, multitasking, and being part of a laid-back, customer-focused environment.

Key Responsibilities:

• Greet guests warmly and provide excellent customer service
• Manage check-ins and check-outs for RV park and marina guests
• Answer phone calls, take reservations, and respond to inquiries
• Handle payments and maintain accurate records
• Provide information about park amenities, local attractions, and marina services
• Assist with general office duties and light housekeeping of front desk area
• Coordinate with maintenance and management teams as needed

We look forward to welcoming someone who enjoys helping others and being part of a great guest experience!

Requirements:
• Must pass background check
• Strong communication and customer service skills

• Basic computer proficiency

• Ability to multitask and stay organized in a fast-paced environment

• Friendly, positive attitude and professional demeanor

• Previous customer service or hospitality experience preferred (but not required)

• Availability to work weekends and holidays

Benefits:
• Competitive pay for all hours worked
• Free or discounted RV site
• Accrued PTO
• Supportive team atmosphere

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