Front Desk Supervisor

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.

Bonjour! Step into a key role at Sofitel, where every guest experience begins at the heart of our hotel. As our Front Desk Supervisor, you will oversee daily Front Office operations alongside our Duty Managers, ensuring every arrival, stay, and departure reflects the elegance, warmth, and personalised service synonymous with our brand.

You will lead, coach, and inspire the Front Office team to deliver consistently exceptional service, driving performance across loyalty enrolment, upselling initiatives, guest satisfaction, and key operational metrics. Your guidance and presence will set the tone for polished, professional, and memorable guest interactions.

Collaborating seamlessly with Housekeeping, Food & Beverage, Engineering, and other departments, you will ensure smooth day-to-day operations while maintaining a welcoming and refined front desk atmosphere. You will also champion team development, training, and performance management, fostering a culture of excellence, engagement, and continuous improvement.

By monitoring guest feedback, operational reports, and service metrics, you will identify opportunities to elevate standards, ensuring every guest interaction embodies the sophistication, attention to detail, and personalised care that define Sofitel.

You are a highly motivated professional with a keen eye for detail, taking pride in delivering excellence in every task and interaction. With 1-2 years of hands-on experience in a similar role, you approach challenges with confidence and a proactive mindset, ensuring a seamless and elevated guest experience at every opportunity.

Your background, ideally within a luxury hotel environment, allows you to provide polished, intuitive service with a refined understanding of guest expectations. You communicate with warmth and professionalism, building genuine connections with both guests and colleagues while contributing to a positive and collaborative team culture.

Impeccably presented and a true reflection of the Sofitel brand, you bring both reliability and flexibility to your role. Comfortable working a rotating roster, including weekends and public holidays, you are committed to supporting smooth daily operations. With full Australian working rights, you are ready to bring your passion for hospitality to a team that values elegance, service, and excellence.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.