Front Desk Security Guard

ABOUT ENTERPRISE MANAGEMENT SOLUTIONS, INC.:

Enterprise Management Solutions, Inc. is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. In addition to supporting healthcare and housing providers, we ensure the safety, security, and smooth operation of corporate facilities through onsite administrative and security staffing services.

POSITION TITLE:
Front Desk Security Guard

COMPANY:
Enterprise Management Solutions, Inc.

DIVISION: Operations

DEPARTMENT:

UNIT: 

BENEFITS PACKAGE:
Paid time off; professional development support; uniform provided

WORK SCHEDULE: Full-time 

ACCOUNTABLE TO: Special Police Officer Chief

ACCOUNTABLE FOR:
Monitoring building entry, maintaining visitor logs, ensuring staff and client safety, and enforcing basic site protocols

CLASSIFICATION:
W-2 employee; hourly

COMPENSATION RANGE: $16.00 – $20.00 per hour, commensurate with experience

ANTICIPATED TRAVEL:
None; single-site post

SUMMARY OF POSITION RESPONSIBILITIES:

The Front Desk Security Guard is responsible for managing building access and maintaining a secure and professional environment at Enterprise Management Solutions’ office locations. This role serves as the first point of contact for visitors and staff, ensuring all individuals are properly screened and guided according to facility protocol. The guard is expected to monitor access, support emergency procedures, and maintain order in the reception area.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Greet and log all visitors and staff entering the building

Verify identification and issue visitor badges as needed

Monitor security cameras and alarm systems during shift

Conduct routine perimeter checks and maintain visible presence in lobby areas

Respond to staff concerns, disturbances, or unusual activity calmly and professionally

Ensure only authorized personnel access secure or restricted areas

Maintain a clean and orderly front desk area

Enforce organizational policies such as no-smoking rules, guest check-in, and code of conduct

Assist during emergency situations (fire drills, evacuations, medical emergencies)

Provide directions or information to visitors while maintaining confidentiality

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

Report maintenance issues or safety concerns to facility management

Complete daily shift logs, incident reports, and communication handoffs

Support staff safety during high-traffic hours or special events

Accompany staff to vehicles or transport drop-offs when requested

Participate in safety and security training sessions as scheduled

The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed.

The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and/or manager.

The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting/presenting the reports to the appropriate team, committee, and/or manager.

All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and/or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and/or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations.

The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities.

Emergency Preparedness Responsibilities

The Safety Officer will be responsible for the following emergency preparedness activities:

Conducting and/or coordinating all required emergency drills.

Conducting drills in a manner and with the necessary precautions to not unduly disturb persons served or the ongoing provision of services.

Completing the appropriate Emergency Drill Reporting Form.

Educating and informing staff members following drills as to response patterns and improvements in responses.

Reporting the results of emergency drills and providing a copy of each report to the appropriate team, committee, and/or manager.

Utilizing management team recommendations and decisions, based on drill reports, to improve safety at the clinics.

Maintaining a record of all drills at each site in the Safety Binder.

Training and Education Responsibilities

The Safety Officer will provide and/or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organization’s Human Resources Department and/or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training.

The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety.

PHYSICAL DEMANDS:

Prolonged periods sitting, standing, or walking

Ability to lift up to 25 pounds

Ability to respond quickly to emergencies or disturbances

WORKING CONDITIONS:

Onsite at front desk, lobby, and general building entry areas

Indoor environment with controlled access

Occasional exposure to outdoor weather conditions during perimeter checks

COMPETENCIES AND SKILLS:

Strong observational skills and attention to detail

Calm, professional demeanor with excellent interpersonal communication

Ability to de-escalate tense situations and enforce rules respectfully

Dependable and punctual with strong judgment and problem-solving skills

Familiarity with surveillance systems and visitor management tools

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

High school diploma or equivalent required

Armed security certification or guard card preferred

Prior experience in security, front desk, or customer service roles preferred

CPR/First Aid certification a plus

Must pass background check and drug screening