Front Desk Representative - Resort Tower

WynnResorts

Las Vegas, NV, United States permanent

Posted: January 23, 2026

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Quick Summary

Front Desk Representative at Wynn Resorts is responsible for checking in/out guests, managing front desk operations, and resolving guest issues within the limits of authority.

Required Skills

Customer Service Front Desk Operations Phone Handling Cash Handling Problem Solving Guest Relations Policy Adherence

Job Description

The Guest Service Representative is responsible for all duties surrounding the Front Desk

• Checking in/out guests

• Monitoring front desk phone center

• Revising in-house reservations

• Cashiering functions

• Resolving guest issues within limits of authority

• Coordinating guest wishes with concierge

• Adhering to Wynn Standards/Core Vales and all policies and procedures

• High school diploma or equivalent required

• Two years of customer service experience

• Minimum of one year front desk experience or equivalent position

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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