Front Desk Representative - Resort Tower

WynnResorts

Las Vegas, NV, United States permanent

Posted: March 6, 2026

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Quick Summary

Front desk representative responsible for guest services, including front desk operations, guest inquiries, and resolving issues within the hotel's policies and procedures.

Required Skills

Customer Service Communication Problem Solving Cash Handling Time Management Attention to Detail Front Desk Operations Wynn Standards

Job Description

The Guest Service Representative is responsible for all duties surrounding the Front Desk

• Checking in/out guests

• Monitoring front desk phone center

• Revising in-house reservations

• Cashiering functions

• Resolving guest issues within limits of authority

• Coordinating guest wishes with concierge

• Adhering to Wynn Standards/Core Vales and all policies and procedures

• High school diploma or equivalent required

• Two years of customer service experience

• Minimum of one year front desk experience or equivalent position

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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