Front Desk Receptionist at Tails Pet Resort

Front Desk Receptionist at Tails Pet Resort

Tails Pet Resort is Las Vegas’s highest‑rated, cage‑free dog boarding and daycare resort. We elevate the standard of pet care with integrity, accountability, honesty, respect, and innovation. Founded in 2017, we’re a privately owned team that treats pets like family and delivers a luxury guest experience without hidden fees.

Position Overview

We’re hiring an experienced Front Desk Receptionist to be the friendly first point of contact for our guests and pet parents. You’ll handle phone and in‑person client service, reservations, payments, check‑ins and check‑outs, and light retail—while keeping our lobby running smoothly and professionally.

Prior front desk or receptionist experience is required. Veterinary receptionist experience or any prior shift lead/management experience is a strong plus!

How To Apply

Please submit your resume highlighting your prior receptionist experience. If you have veterinary receptionist or any shift lead/management experience, be sure to note it prominently!

What You’ll Do At Tails

Greet every client and pup by name, provide tours, and set a warm, professional tone in the lobby

Answer phones using our scripts, triage calls, take complete messages, and return missed calls promptly

Create, update, and manage reservations in our booking system with 100% accuracy

Process invoices and payments, handle approved exceptions, and balance the cash bag daily

Execute efficient check‑ins and check‑outs: verify contacts, vaccination status follow‑ups, belongings, feeding and medication notes, and pickup times

Support the grooming, daycare, lodging, and training teams with timely client communication and hand‑offs

Upsell appropriate services and retail that benefit each pet’s stay

Maintain a clean, organized, and well‑stocked lobby and retail area; receive and restock items as needed

De‑escalate and resolve client concerns with empathy and professionalism, documenting outcomes as needed

Coordinate early drop‑offs and late pick‑ups with operations and hospitality teams

Type of Employee We Are Seeking

Required: 1+ years in a receptionist/front desk role with heavy phone and in‑person customer service

Preferred: Veterinary receptionist or pet‑care related front desk experience, or prior shift lead/management experience in any other field

Timely, organized, presentable, outgoing individuals that can handle situations under pressure

Proven accuracy with reservations, payments, and basic cash handling/drawer balancing skills

Calm, clear, and friendly communication in fast‑moving situations

Tech‑savvy and quick to learn new systems

High attention to detail and follow‑through from first greeting to final checkout

Comfortable working around dogs of all sizes and temperaments

Work Environment

Fast‑paced, guest‑facing lobby environment with frequent phone and in‑person interactions

Regular coordination with daycare, boarding, grooming, and management teams

Standing, walking, and occasional lifting of up to 30 lbs may be required

Why Tails?

Mission‑driven, privately owned resort that values integrity, honesty and great service at affordable prices

Supportive team culture and clear SOPs for consistent, high‑quality care.

Tails is the highest rated & reviewed pet hotel in Las Vegas. We pride ourselves on being a business that our clients can count on in our community!

Help elevate the client and pet care standards every day

Equal Opportunity

Tails Pet Resort is an equal opportunity employer. We prohibit discrimination based on any status protected by law and provide reasonable accommodations in accordance with the ADA.