Front Desk / Medical Assistant - Behavioral Health

📍 Location: Charlestown, Indiana
🏢 Company: GetWell HealthSystems
💼 Job Type: Full-Time

Job Summary

GetWell HealthSystems is seeking a compassionate and detail-oriented Front Desk / Medical Assistant to support our Behavioral Health team in Charlestown, Indiana. This role serves as the first point of contact for patients, ensuring a welcoming, confidential, and efficient clinic experience while assisting with both administrative and basic clinical tasks.

Key Responsibilities

Front Desk & Administrative Duties

Greet and check-in patients in a professional and empathetic manner

Answer multi-line phone systems, respond to inquiries, and route calls appropriately

Schedule, confirm, and manage patient appointments

Verify insurance eligibility and collect co-pays or payments

Maintain accurate patient records and update electronic health records (EHR)

Ensure front office cleanliness and organization

Handle patient intake forms and documentation

Coordinate communication between patients and behavioral health providers

➡️ These are core front-office responsibilities in healthcare settings, including scheduling, record management, and insurance verification

Medical Assistant / Clinical Support

Assist with patient intake, including medical history and medication review

Record vital signs when required (BP, weight, etc.)

Prepare patients for consultations or therapy sessions

Support providers with documentation and coordination of care

Monitor patient flow and ensure timely appointments

➡️ Medical assistants in behavioral health settings support both clinical and administrative workflows, including intake and documentation

Behavioral Health-Specific Responsibilities

Maintain strict confidentiality in compliance with HIPAA regulations

Provide a calm, supportive environment for patients experiencing emotional distress

Assist with crisis communication by alerting clinical staff when needed

Demonstrate empathy, professionalism, and discretion in all interactions

➡️ Behavioral health front desk roles require strong communication, confidentiality, and emotional awareness

Qualifications

High school diploma or equivalent (required); Medical Assistant certification preferred

1+ year experience in a medical office, behavioral health, or front desk role preferred

Knowledge of EHR systems and basic medical terminology

Strong customer service, communication, and multitasking skills

Ability to handle sensitive situations with professionalism and empathy

Skills & Competencies

Patient-focused and compassionate approach

Excellent organizational and time-management skills

Ability to work in a fast-paced clinical environment

Strong attention to detail and confidentiality

Team-oriented mindset

Why Join GetWell HealthSystems?

Supportive and collaborative work environment

Opportunity to make a meaningful impact in behavioral health care

Career growth and development opportunities

Competitive compensation and benefits

How to Apply

Apply directly  your updated resume. Qualified candidates will be contacted for the next steps.