Front Desk - Legal Client Support Specialist

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients’ lives and companies.

Our Culture:

We're also immensely proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. And we’ve built a wonderfully diverse team of Porters who reflect the diversity of the clients we serve.

As our team continues to grow, we’ve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your professional growth in the legal immigration field.

Position Summary:

The Front Desk – Client Support Specialist is the first point of contact at Ellis Porter, creating a welcoming and professional experience for every client and visitor. In this role, you’ll manage front desk operations while providing reliable administrative support to the Director of Operations, Attorneys, and Case Managers. You’ll play a key role in ensuring day-to-day office functions run smoothly and that clients feel supported from the moment they connect with our firm. We’re looking for someone who is personable, detail-oriented, and proactive who takes pride in delivering excellent service, stays organized in a fast-paced environment, and steps in wherever needed to support the team.

This is an in-office position, Monday through Friday, 9am to 5pm.

What You'll Do:

Answer incoming phone calls from new and existing clients, providing general information about Ellis Porter (office hours, directions, services overview)

Take detailed client messages and route calls to appropriate team members

Manage the reception email inbox, sorting and distributing messages from our third-party overflow answering service

Greet visitors and ensure they feel welcome in our office

Coordinate daily office opening/closing procedures, including lobby and kitchen setup

Provide immigration application support including printing, copying, scanning documentation, creating public access files, and preparing FedEx/mail packages

Assist the Director of Operations with office management activities and special projects

Monitor and coordinate office and kitchen supply inventories

Support file archiving, kitchen organization, and special event planning

Coordinate weekly team member lunches and other logistics

Perform other duties as assigned by management

What Skills and Experience You’ll Bring:

2+ years of professional work experience (internships qualify)

Bachelors/Associates Degree or equivalent experience

Excellent communication and interpersonal skills

Proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint)

Passion for delivering exceptional client service

Strong organizational skills with high attention to detail

Team player who treats colleagues with courtesy and respect

Takes initiative and proactively manages tasks

Professional, reliable, and accountable

Positive attitude and welcoming demeanor

What We'll Provide:

An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission

An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships

Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences

People-centered workplace policies and flexible work schedules, including remote work opportunities

Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy

Casual attire and the opportunity to enjoy complimentary international cuisine in the office

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team! 

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NON-SOLICITATION STATEMENT: No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (“Agreement”). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.