Front Desk & Client Experience Coordinator (Part-Time)

Trivium

Miami, Florida, United States permanent

Posted: February 25, 2026

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Quick Summary

We’re looking for a polished, proactive team member to support the daily front-of-house operations of our medical spa. You’ll be the first impression for clients and play a key role in ensuring a seamless experience.

Required Skills

Client Experience Communication Customer Service POS Systems POS Financial Transactions Medical Terminology Time Management Upselling Detail-Oriented

Job Description

Location: Brickell, Miami, FL (On-Site)

Schedule: 1-2 days a week (including Saturdays)

Compensation: $35/hour

The Role

Key Responsibilities

Client Experience:

• Greet and check in/out clients with warmth and professionalism
• Manage appointment scheduling, confirmations, and reschedules (Boulevard/GHL)
• Respond to calls, texts, and emails promptly
• Educate clients on services, memberships, and pre/post-care
• Support positive review generation and client retention

Front Desk Operations:

• Verify deposits and intake forms prior to check-in
• Process payments and maintain accurate records
• Maintain a clean and polished reception area
• Monitor retail inventory and communicate restock needs
• Support daily opening and closing procedures

Sales Support:

• Confidently communicate treatment packages and memberships
• Identify upsell opportunities and coordinate with the clinical team
• Track daily sales and appointment flow

Requirements:
• 1–3 years in medical spa, aesthetics, or luxury hospitality
• Strong communication and client service skills
• Comfortable discussing pricing and closing memberships
• Highly organized and detail-oriented
• Professional, calm, and polished demeanor

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