Front Desk Agent

Sea Mountain Resort (Pahala, HI)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at Sea Mountain Resort in Pahala, Hawaii, offering Owners and Guests a unique retreat near the southern side of the Big Island, ideal for members seeking off the beaten path Hawaii experiences. With proximity to coastal vistas, tropical terrain and relaxed island living, the resort positions guests for adventure on the island’s less crowded side. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Be the welcoming face of VI Resorts by Westgate, creating exceptional first and last impressions for our owners and guests. In this role, you will deliver outstanding customer service, ensure every interaction is warm and professional, and help make each stay memorable from arrival to departure.

As a Front Desk Agent, you will:

• Welcome owners and guests while managing the complete registration process, including check-ins, check-outs, issuing keys, and using property management system
• Answer telephone and courtesy calls in a professional, friendly, and timely manner
• Provide accurate information about local attractions, dining options, and resort activities to enhance the overall guest experience
• Share VI program information and assist owners with reservation confirmations, as requested
• Coordinate guest service requests by communicating with maintenance and housekeeping teams, and follow up to ensure timely completion
• Maintain and update service request logs and related databases
• Manage operational files, data entry, and routine filing tasks
• Handle petty cash transactions and accurately balance cash banks
• Encourage owners and guests to complete the YOC (Your Opinion Counts) survey to support continuous service improvements
• Work independently while staying organized, focused, and efficient with minimal supervision

• Previous customer service or hospitality experience is preferred, but not required
• Experience handling cash, credit card transactions, or point-of-sale systems is helpful
• Comfortable using phones and basic computer systems
• Additional hospitality or customer service training is a plus
• High school diploma or GED required; related experience or an equivalent combination of education and experience is acceptable
• Friendly, professional, and clear communication skills
• Strong attention to detail and accuracy
• Ability to remain calm, courteous, and focused in fast-paced or high-pressure situations
• Ability to regularly lift, push, pull, and/or move up to 25 pounds

Why Westgate? 

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.