Front Desk Agent

Pay Rate: $16.50/hour - If you're looking for a more flexible way to get paid, we have DailyPay available.

Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

We are looking for a service driven Front Desk Agent to be the first point of contact for our guests. In this role, you will  create memorable first impressions, manage efficient check-ins and check-outs, and deliver top tier customer service!

As a Front Desk Agent, you will:

• Warmly greet guests, manage check-in and check-out processes, and assign accommodations in accordance with established procedures.
• Provide personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required.
• Demonstrate empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction.
• Perform cashiering functions including settling folios, processing payments, and posting charges accurately.
• Handle reservations, confirmations, and modifications with attention to detail and efficiency.
• Transmit and receives guest communications via phone, email, text, and in-person interactions with professionalism.
• Uphold service standards and property-specific guidelines at all times.
• Maintain grooming and appearance standards to reflect the property’s brand image.
• Partner with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly.
• Actively promote room upgrades and property amenities in alignment with availability and pricing guidelines.
• Project an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

• Must be to lift to 15lbs
• Must be able to stand for long periods of time
• Excellent customer service skills
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.