Front Desk Agent/Night Auditor - Mountaineer Lodge

Must have legal work status in Canada to mid-Oct 2026. No LMIA available

affordable shared housing available

health benefits

staff events and activities

summer bonus 

The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.  

For more information about our property, location and staff accommodation, please visit us at  www.mountaineerlodge.jobs

Job Summary Join our team as a Front Desk Agent / Night Auditor, handling 3 day/evening front desk shifts and 2 overnight audit shifts (11pm–7am). You will deliver warm, professional guest service while ensuring accurate financial reconciliation during night shifts. Reporting to the Front Desk Manager, you’ll work both collaboratively and independently in a spectacular mountain location.

Key Responsibilities

Front Desk Duties (Day/Evening Shifts)

Welcome guests, perform check-ins/outs, issue keys, and explain amenities & local attractions

Manage reservations (phone, online, walk-in) using WebRezPro

Provide concierge services, recommend activities, arrange bookings

Handle payments, cash/credit transactions, and folios

Answer phones, resolve minor complaints, coordinate with housekeeping

Maintain a clean, organized front desk area

Complete shift-end cash summaries

Night Auditor Duties (11pm–7am)

Provide friendly service to arriving/late-night guests (check-in/out, concierge)

Process reservations and telephone inquiries

Post room charges, taxes, and folios accurately

Verify and balance all daily accounts, resolve discrepancies

Run end-of-day audit, prepare financial reports

Conduct security walk-arounds and ensure building safety

Maintain clean work area; perform light public-area tasks (towel folding, tidying) during quiet periods

Follow all Occupational Health & Safety policies

Qualifications & Skills

Hospitality/guest service experience an asset

Strong English communication and problem-solving skills

Excellent attention to detail and accuracy (especially for audit work)

Basic computer skills; WebRezPro experience a plus (training provided)

Self-motivated, able to work independently overnight

Team player with professional appearance and positive attitude

Second language an asset (German, Dutch, French, Korean, Chinese, Japanese)

Valid Canadian work permit required

Criminal Record Check required

Our Values Love it • Own it • Share it • Solve it • Laugh

If you’re passionate about hospitality and ready to deliver exceptional guest experiences in the Canadian Rockies, apply today!

Working Conditions:

Standing and your feet 4- 8 hours per day, 

Sometimes dealing with difficult customers and unexpected interactions

Fast pace high stress environment sometimes

Shift work, evenings, and weekends etc. 

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