Front Desk Agent & Night Audit Cover

We are a seasonal property with positions starting May 6, 2026 until October 2026. 

For our international applicants, please note we do not have any LMIA spots available at this time. 

Schedule:
• 3 Front Desk shifts (day/evening)
• 2 Night Audit shifts (overnight)

Wage:
• $17/hour – Front Desk shifts
• $18/hour – Night Audit shifts

We are seeking a friendly, professional, and detail-oriented Front Desk Agent / Night Auditor to join our team at our seasonal hotel in the Canadian Rockies. This hybrid role combines guest-facing front desk service with overnight night audit responsibilities and plays a vital role in ensuring an exceptional guest experience and accurate daily reporting.

As a key member of the guest services team, you will be the first point of contact for guests during front desk shifts and the sole overnight representative of the hotel during night audit shifts. This position requires strong customer service skills, attention to detail, and the ability to work independently.

Key Responsibilities

Front Desk Responsibilities (3 Shifts/Week)

Greet guests and provide a warm, welcoming first impression

Check guests in and out and process payments

Answer phones and respond to guest inquiries

Make and modify reservations

Handle guest complaints and resolve issues professionally

Update guest accounts and records

Book tours and coordinate with other departments

Perform basic administrative tasks such as filing and data entry

Night Audit Responsibilities (2 Shifts/Week)

Complete night reconciliation of all revenue-based transactions

Reconcile non-cash transactions for all departments

Cross-reference till tapes and balance daily cash-outs

Enter data into required reports (labour, category, maintenance, cabin, etc.)

Process refunds, adjustments, and over/short discrepancies

Troubleshoot basic Excel formulas and data entry issues

Notify supervisors of discrepancies or concerns

Guest Service & Operations (All Shifts)

Respond to guest concerns in a timely and professional manner

Cross-sell and promote hotel, restaurant, and retail offerings

Assist tour directors and bus drivers with high-service retail purchases

Security & Overnight Duties (Night Audit Shifts)

Ensure the main lodge is secured and cleared of staff

Conduct perimeter and security checks

Monitor staff accommodation areas overnight

Work independently without supervision

Perform other duties as assigned

Qualifications

High school diploma or equivalent

1–2 years of customer service or hospitality experience (night audit experience is an asset)

Strong organizational, multitasking, and problem-solving skills

Proficiency with computers, data entry, and Microsoft Excel

Excellent written and verbal communication skills

Ability to work under pressure and handle guest issues professionally

Must be available for both daytime/evening and overnight shifts

Compensation & Benefits

Wages: $17/hour (Front Desk) · $18/hour (Night Audit) plus bonuses

Staff Accommodation: Available for employees 18+ at $4.41 per day

Completion Bonus: $1 bonus for every hour worked upon contract completion, plus an additional bonus covering the cost of rent

Referral Bonus: $500 if both your contract and your referral’s contract are completed

Visit https://www.sunwapta.com/jobs/ to learn more about working and living at Sunwapta!