Front Desk Agent

We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11 pm. 

We are a 164-room hotel with full conference facilities and a restaurant, Table Food+Drink www.coastcanmorehotel.com

Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.

You will be providing excellent first impressions to guests whilst ensuring the highest level of guest service and following standards and procedures.

With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests' experience more memorable.  

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.

Must have great communication skills and speak, read, and understand English

Duties include:

Always greet guests in a friendly, professional, and welcoming manner

Engage each guest as a unique individual and listen attentively to their requests

Perform check-ins and check-outs of guests daily with accuracy

Listen to guest complaints/concerns and resolve issues in a professional and timely manner

Answer the telephone in a timely and professional manner

Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shift

Anticipate and address guests' service needs

Ensure billing is accurate and assist guests with billing queries

Reply to all incoming emails and correspondence in OTAs in a timely and professional manner

Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required

Comply with Coast Canmore Hotel policies and procedures

Learn and adhere to all fire and emergency procedures

Other duties and tasks as assigned by the Supervisor or Manager

 Experience:

Experience in Guest Services, with a strong knowledge of Bow Valley, is preferred

Exceptional interpersonal skills to enhance the service standards throughout the operation

Preferred - If already in the country and can start immediately

Benefits:

Health care benefits (after 3 months of employment)

Discounted staff meals

Gym, Pool, Hot tub access

Company events during the summer

Discount card for Shops of Canmore

On-site parking

Staff Accommodation