Front Desk Agent

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Front Desk Agent. The Front Desk plays a key role in supporting the Front Desk team by creating meaningful, personalized guest experiences. Often the first and last point of contact for our guests, this role shapes special stays through genuine connection, attention to detail, and proactive service. As a Front Desk Agent, you will support day-to-day front office operations while delivering warm, intuitive, and personalized service. This position requires a service driven mindset, strong communication skills, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Front Office Operations

• Manage guest arrivals and departures, ensuring a seamless and welcoming check-in and check-out experience.
• Accurately process payments, settle guest accounts, and handle cash and electronic transactions in accordance with hotel standards.
• Utilize property management and point-of-sale systems to maintain accurate guest and operational records.
• Take and enter restaurant take-away orders when required, ensuring accuracy and efficiency.
• Adhere to all hotel, departmental, and brand policies, procedures, and health & safety protocols.

Guest Experience & Personalization

• Deliver consistently warm, professional, and engaging service tailored to each guest’s needs.
• Take initiative to create personalized moments that enhance the guest experience and foster meaningful connections.
• Respond promptly and effectively to guest requests, inquiries, and concerns, ensuring appropriate follow-up.
• Actively promote hotel amenities, services, and facilities to enhance a guest’s stay.
• Ensure all guest interactions reflect the hotel’s commitment to connection, care, and service excellence.

Communication & Collaboration

• Communicate clearly and professionally with guests, colleagues, and leadership across departments.
• Collaborate with housekeeping, food & beverage, and other hotel teams to ensure a seamless guest journey.
• Maintain accurate and professional written and verbal communication at all times.

What will you bring to this role?

• 1-2 years of experience in hotel or guest services and/or 1-2 years of front desk experience preferred.
• Computer proficiency, including Microsoft Office; prior experience with a property management system such as Lightspeed or similar is an asset.
• Strong verbal and written communication skills in English; additional languages are an asset.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Availability

Must be available to work variable shifts, including days, evenings, weekends, overnights and holidays.

Physical Requirements

• Required to stand, walk, and remain physically active for the full duration of scheduled shifts.
• Ability to lift, push, or pull objects (up to 11 kg) such as luggage carts or office supplies.
• Physical stamina to perform front desk duties while engaging with guests and colleagues.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical, dental, vision, retirement savings and an employee and family assistance program.  

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Belonging:

We celebrate our differences. We support each other and we always stand together.​

Integrity:

We build trust through mutual respect and being authentic.​

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

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