Front Desk Agent

Must have legal work status in Canada to mid-Oct 2026. No LMIA available

affordable shared housing available

health benefits

staff events and activities

summer bonus 

The Best Western Plus Valemount Inn and Suites is a friendly, family‑owned hotel offering a professional, welcoming workplace where team members are supported and encouraged to grow. If you enjoy meeting people, take pride in great service, and love mountain living, this could be the perfect opportunity for you. 

Nestled between mountain ranges in the beautiful Robson Valley, Valemount is a vibrant but small
 community known for outdoor adventure, stunning scenery, and a relaxed lifestyle. From hiking, biking, and snow sports to wildlife viewing and community events, Valemount has a lot to offer if these are your interests.  

To learn more about our property, location, and services available in the community, visit: www.valemount.jobs 

Job Summary 

As a Front Desk Agent / Night Auditor, you will primarily work day shifts, with some overnight shifts included. You’ll provide warm, professional guest service while ensuring accurate financial reconciliation during night audit shifts. Reporting to the Front Desk Manager, you’ll work both independently and as part of a supportive team interacting with other departments on a regular basis. 

Key Responsibilities 

Front Desk Duties (Day / Evening Shifts) 

Welcome guests with a friendly, professional attitude 

Perform check‑ins and check‑outs; issue room keys and explain hotel amenities 

Manage reservations (phone, online, and walk‑in) 

Provide concierge services, recommend local attractions, and arrange bookings 

Process payments, cash/credit transactions, and guest folios 

Answer phones, resolve minor guest concerns, and coordinate with housekeeping 

Maintain a clean, organized front desk area 

Complete shift‑end cash summaries 

Night Auditor Duties (11:00 pm – 7:00 am) 

Provide excellent service to late‑arriving and departing guests 

Process reservations and telephone inquiries 

Accurately post room charges, taxes, and folios 

Verify, balance, and reconcile daily financial accounts 

Run end‑of‑day audit and prepare financial reports 

Conduct security walk‑arounds and ensure guest and building safety 

Maintain a clean work area and perform light public‑area tasks during quiet periods 

Follow all Occupational Health & Safety policies 

Qualifications & Skills 

Previous hospitality or guest service experience is an asset 

Strong English communication and problem‑solving skills 

Excellent attention to detail and accuracy (especially for audit work) 

Basic computer skills (hotel system experience an asset; training provided) 

Self‑motivated and comfortable working independently during night shifts 

Team‑oriented, professional appearance, and positive attitude 

Criminal Record Check required 

Our Values :  Love it • Own it • Share it • Solve it • Laugh 

Working Conditions 

Standing and being on your feet for 4–8 hours per shift 

Occasional interaction with difficult guests or unexpected situations 

Fast‑paced, sometimes high‑stress environment 

Shift work including evenings, nights, weekends, and holidays 

If you’re passionate about hospitality and excited to deliver exceptional guest experiences in a breathtaking mountain community, we’d love to hear from you. Apply today and start your adventure in Valemount!