French-Speaking Customer Service Roles in Sofia, Bulgaria - Free Relocation Pack

Mercier Consultancy

Sofia, Sofia City Province, Bulgaria permanent

Posted: April 30, 2026

Required Skills

Job Description

Mercier Consultancy is delighted to offer French-Speaking Customer Service positions in Sofia, Bulgaria, including a free relocation package to support your international move. We are looking for enthusiastic and skilled professionals fluent in French who are passionate about delivering excellent customer service.

In this role, you will interact with French-speaking customers, providing timely and effective assistance to ensure customer satisfaction and loyalty. Your dedication and communication skills will be key to creating a positive customer experience.

Responsibilities

• Deliver exceptional customer service in French and English via phone, email, and chat
• Handle customer inquiries, complaints, and requests promptly and accurately
• Maintain detailed records of customer interactions in the CRM system
• Collaborate with internal teams to resolve complex issues efficiently
• Gather customer feedback to contribute to service improvements
• Stay informed about product features, updates, and company policies
• Engage in continuous training to enhance customer service skills

Requirements:
• Fluency in Bulgarian, and proficiency in English, is required.
• You must clearly state your native language and nationality in your application.
• Willingness to relocate to Sofia with a full relocation support package.
• An EU residency/passport is mandatory.

Benefits:
• Financial assistance provided for relocation expenses, including transportation, accommodation, rental payments, and support in securing long-term housing

• • Comprehensive training programs conducted at the office, fully covered by the company
• • Secure employment with ample opportunities for career advancement
• • Competitive remuneration package
• • Supplemental health insurance coverage
• • Access to over 50 benefits and services
• • Supportive and positive international work environment
• • Ongoing support and professional development
• • Employee referral incentive programs

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