Freelance Trust & Safety Operations Specialist

About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. Our comprehensive, business-in-a-box platform combines cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships, giving travel entrepreneurs everything they need to launch and scale successfully. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

Part-Time | Remote | Contract

We’re looking for a detail-oriented, self-directed Freelance KYC Operations Specialist to support our identity verification workflows as our advisor community continues to grow.

In this role, you’ll focus on day-to-day execution of KYC reviews, working primarily in our third-party verification platform, Footprint, to review flagged cases, make risk-based determinations, and help advisors complete verification quickly and accurately. This is a high-throughput, operational role ideal for someone who thrives on clear SOPs, fast turnaround times, and independent work.

You’ll partner closely with our Product Operations and Support teams and escalate complex or edge cases as needed, but your core responsibility will be keeping verification moving efficiently and accurately at scale.

This role reports to our Product Operations Specialist and is well-suited for someone looking for flexible, contract-based work with consistent volume.

Key Responsibilities

• Conduct daily KYC reviews in Footprint, including manual review of flagged or incomplete cases

• Make pass/fail decisions using defined risk frameworks and escalation guidelines

• Ensure advisors complete KYC requirements by following established workflows and documentation standards

• Flag edge cases, system issues, or recurring patterns to the Product Operations team

• Maintain clear notes and documentation for auditability and compliance

• Follow existing SOPs closely while identifying opportunities for process clarity or efficiency

• Collaborate asynchronously with Support and ProdOps to resolve advisor verification issues

Requirements

• Hands-on experience using identity verification or compliance platforms (Footprint experience a plus)

• Excellent attention to detail and sound judgment when evaluating ambiguous cases

• Comfortable working independently with SOP and turnaround expectations

• Strong written communication and documentation skills

• Ability to manage volume and prioritize effectively in a fast-paced environment

Strongly Preferred

• Experience supporting fintech, travel, SaaS, or marketplace platforms

• Prior freelance or contract operations experience

• Familiarity working alongside Support or Trust & Safety teams

What you'll Get

• Flexible, remote contract work with consistent review volume

• Clear SOPs, tooling, and escalation paths — no guesswork

• Exposure to trust & compliance operations at a fast-growing startup

• A chance to support a mission-driven platform empowering entrepreneurs globally

Time Commitment & Compensation

15–25 hours/week to start, with potential to scale based on volume and performance. $30/hr, commensurate with experience. We’re especially interested in partners open to a longer-term engagement (6–12+ months).

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

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WORK AUTHORIZATION

Full-time roles based in our New York City office require authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.