Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

CXG

Tokyo, Tokyo, Japan permanent

Posted: April 9, 2026

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Quick Summary

Deliver impactful training and translate business challenges into actionable behaviors for frontline and manager training.

Required Skills

Luxury Retail Experience Clienteling Training Delivery Business Translation Content Adaptation Facilitation Skills Business Understanding Japanese Language English Language

Job Description

Freelance Trainer & Associate Consultant

(Luxury Retail / Customer Experience)

Location: Japan | Engagement Type: Freelance / Project-based

Role Positioning (Please Read Carefully)

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

4. Light Consulting Support: Support workshops and provide structured feedback.

Requirements:
Mandatory Requirements (Non-negotiable)

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

Training Experience: Experience training frontline and managers with strong facilitation skills.

Business Understanding: Ability to connect training with business outcomes.

Preferred Profile

Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred.

Language: Japanese & English delivery

What We Do NOT Look For

Generic trainers without retail experience or purely theoretical profiles.

Application Requirements

CV + Training portfolio + 1 case (business challenge, solution, impact)

Benefits:
To be discussed during the interview.

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